CUSTOMER SERVICE REPRESENTATIVE

Parks and Recreation Department

Recruitment #2206-0152-001

Introduction

The City of Tucson Parks and Recreation Department is seeking a bright, charismatic  

CUSTOMER SERVICE REPRESENTATIVE

to provide exceptional customer service to the Patrons of the Parks and Recreation Department. 

General Description

The Customer Service Representative for Parks and Recreation performs clerical duties to include development of the Department Program Guide in Active Net and provides customer service to the citizens of Tucson for registration of Parks and Recreation classes, ramada reservations, and process payments and/or refunds for services.

Essential Functions

The essential functions include but are not limited to:

Provides customer service by answering telephones, greeting customers, providing information, processes applications for service, responding to requests, handling problems and irate customers, researching inquiries and discrepancies, following up on complaints and concerns and coordinating and communicating with department staff

Performs clerical duties by preparing and maintaining files, records and logs, picking up and distributing mail, maintaining and ordering supplies, entering and correcting information in the computer system, completing, maintaining schedules and calendars, preparing correspondence, and various reports and forms, processing various customer billings, copying, faxing, accepting deliveries, and notifying appropriate staff

Manages accounts by accepting payments, preparing deposits, balancing accounts and preparing invoices for payment

Performs related duties such as: processing reservations, inputting, processing, and issuing permits

Minimum Qualifications

Minimum Education Level & Type: High School Diploma or G.E.D.

Minimum Experience Qualifications: At least 1 year experience in customer service and operation of a computer and office equipment, and handling money and other forms of payment

Special Job Requirements

**The City of Tucson values the safety of our employees, our residents, our community, and our visitors.  In support of these values, if you are selected for this job, you must be fully vaccinated against COVID-19, except when vaccination is not medically advised or violates your sincerely held religious beliefs. If you are invited to join our team, you must submit proof that you are fully vaccinated against COVID-19 to your initial HR representative, or you must request an exemption from your representative. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working with the City of Tucson.**

Preferred Qualifications

Individuals with previous work experience in the Parks and Recreation Department

Selection Plan

Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions. The highest scoring applicants will then be invited to participate in an Oral Board interview.

  • Oral Board Interviews will be held: the week of July 18, 2022

Upon completion of all examination processes, the highest scoring applicants will be placed on a Civil Service Eligibility List.  An applicant's ranking on the Civil Service Employment List will be based on their final score which will be calculated as:

  • 20% of your rating for education and work experience
  • 80% of your oral board interview

Selection Interviews may be conducted post certification of the Civil Service Employment List by the Hiring Manager.

This recruitment will establish a Civil Service Employment List that will be utilized to fill vacancies occurring with the next 6 months.

 Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List.  If you qualify for preference points as outlined in the Employment Profile, you must present your documentation at the Oral Board interviews.  The DD 214 must be a copy that indicates characterization of service.  

If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please contact Sandra Fata, HR Analyst at ParksHR@tucsonaz.gov at least 48 hours prior to the evaluation.

Conclusion

You are encouraged to print this bulletin because it contains important dates and information that will not be available online once this position closes.

Additionally, communication during this process will be sent via email to the email address on file, so please ensure your browser accepts emails from jobs@tucsonaz.gov and check your email account regularly; this may include your junk box/spam filter.  Failure to respond or follow instructions may result in disqualification. All inquiries should be directed to the email listed below.   

ParksHR@tucsonaz.gov

Pre-employment Medical Testing Requirements

None

Unless at Tucson Police Department, then:

Non-NIDA Drug Test

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To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.