Housing Choice Voucher (HCV) & Public Housing (PH)

Recruitment #2205-1422-001


The City of Tucson, Housing & Community Development Department (HCDD) is seeking highly enthusiastic and motivated individuals to serve the community of Tucson by participating in the process of assisting families to access Public Housing and Section 8 Housing Choice Voucher (HCV) affordable housing opportunities. If you are an energetic, organized, detail-oriented individual who enjoys public interaction, come join our dynamic team to assist Tucsonan's and families throughout Pima County to improve their housing options and their lives.

General Description

This classification is a senior-level position that will be responsible for providing a wide variety of public assistance through managing caseloads, determining eligibility of housing assistance, and performing administrative duties.  This classification will act as a liaison between owners, tenants, and government agencies to provide low income housing assistance.  Employees in this classification must be able to understand and apply appropriate regulations and will assist customers in person, over the phone, and through e-mail.

Essential Functions

Manages caseloads by maintaining waiting lists, scheduling appointments, updating client files, making arrangements for inspections, preparing contracts for new move-ins, transfers, and re-examinations, calculating and collecting rent, processing rent increases, determining the client's needs, offering referrals to outside community agencies, explaining procedures, responding to complaints, and acting as a mediator between all related parties.

Understands and applies local, State, and Federal (primarily Housing and Urban Development) regulations.

Determines eligibility by interviewing clients; assisting clients with paperwork; reviewing and analyzing income, asset, and deduction information; conducting and reviewing backgrounds, examining reports, and requesting third-party verification.

Determines, certifies, and/or re-certifies participants’ assistance eligibility by verifying income, assets, and other financial data; check for completeness and accuracy of transaction.

Initiates, develops, and executes Housing Choice Voucher Program or Public Housing Program forms and lease and contract forms; issues housing vouchers; completes portfolio transfers; generates and executes leases.

Assists and communicates with citizens in-person, over the phone or online, and by mail.

Conducts compliance audits of transactions including eligibility documents, financials, and contracts; initiates and executes termination of assistance for non-compliance with housing program regulations; notifies appropriate parties and act on findings.

Responds to telephone calls, compiles information, maintains logs and files, generates maintenance work orders, processes paperwork, prepares reports, enters information into the computer system, reviews files for accuracy, prepares correspondence, orders supplies, and distributes mail.

Provides seamless customer service by demonstrating tact and persuasion when dealing with customers who may be or become irate or distraught; listens to customer concerns and asks questions, demonstrates empathy, and researches inquiries and discrepancies.

Reconciles purchasing card transactions.

Minimum Qualifications

Minimum Education Level & Type: High School Diploma or G.E.D.

Minimum Experience Qualifications: At least 1 year assisted housing, human services, community development programs, property management, or customer service

Special Job Requirements

Successful candidates will need the ability to access HUD systems as well as State of Arizona verification systems (i.e. DES) as a condition of employment.

Successful candidates will be required to take mandatory training and receive a certification as a specialist in the program area they are assigned to work in.

Selection Plan

Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions, as well as their cover letter. 

Highest scoring applicants from the training/education/supplemental questionnaire review will be invited to participate in an Oral Board Interview. Please note that Oral Board interviews may be conducted in person for local candidates and virtually for out-of-town candidates, and based on current COVID-19 protocol at time of Oral Board interviews, all interviews may be conducted virtually.

Oral Board interviews and Practical Exam will be conducted In-Person on Wednesday, July 6, 2022 and/or 

Thursday, July 7, 2022, if necessary.

Hiring interviews may be conducted.

Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List.  An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as:  

15% of your rating for Training, Education, Work Experience and Supplemental Questionnaire  **Note: Please ensure you answer all Supplemental Questions thoroughly where indicated.

15% of your rating for the Practical Exam

70% of your Oral Board Interview   

This recruitment will establish a civil service list that will be utilized to fill vacancies in Housing & Community Development Department within the next 6 months. 

Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List.  If you qualify for preference points as outlined in the Employment Profile, you must upload your documentation as part of the application process.  The DD 214 must be a copy that indicates characterization of service. If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please contact Neil Nickol by email at Neil.Nickol@tucsonaz.gov or by phone at (520) 837-6947 at least 48 hours prior to the evaluation.


You are highly encouraged to print this bulletin because it contains important dates and information that you will need to refer to later, as it will not be available after the closing date.

Additionally, communication during this process will be sent via email, so please ensure your browser accepts emails from HCDDjobs@tucsonaz.gov and check your email account regularly. Failure to respond or follow instructions may result in disqualification.


***The City of Tucson values the safety of our employees, our residents, our community, and our visitors. In support of these values, if you are selected for this job, you must be fully vaccinated against COVID-19, except when vaccination is not medically advised or violates your sincerely held religious beliefs. If you are invited to join our team, you must submit proof that you are fully vaccinated against COVID-19 to your initial HR representative, or you must request an exemption from your representative. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working with the City of Tucson.***

Pre-employment Medical Testing Requirements


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To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.