HOUSING SPECIALIST II

This classification is a senior-level position that will be responsible for providing a wide variety of public assistance through managing caseloads, determining eligibility of housing assistance, and performing administrative duties.  This classification will act as a liaison between owners, tenants, and government agencies to provide low income housing assistance.  Employees in this classification must be able to understand and apply appropriate regulations and will assist customers in person, over the phone, and through e-mail.

Manages caseloads by maintaining waiting lists, scheduling appointments, updating client files, making arrangements for inspections, preparing contracts for new move-ins, transfers, and re-examinations, calculating and collecting rent, processing rent increases, determining the client's needs, offering referrals to outside community agencies, explaining procedures, responding to complaints, and acting as a mediator between all related parties.

Understands and applies local, State, and Federal (primarily Housing and Urban Development) regulations.

Determines eligibility by interviewing clients; assisting clients with paperwork; reviewing and analyzing income, asset, and deduction information; conducting and reviewing backgrounds, examining reports, and requesting third-party verification.

Determines, certifies, and/or re-certifies participants’ assistance eligibility by verifying income, assets, and other financial data; check for completeness and accuracy of transaction.

Initiates, develops, and executes Housing Choice Voucher Program or Public Housing Program forms and lease and contract forms; issues housing vouchers; completes portfolio transfers; generates and executes leases.

Assists and communicates with citizens in-person, over the phone or online, and by mail.

Conducts compliance audits of transactions including eligibility documents, financials, and contracts; initiates and executes termination of assistance for non-compliance with housing program regulations; notifies appropriate parties and act on findings.

Responds to telephone calls, compiles information, maintains logs and files, generates maintenance work orders, processes paperwork, prepares reports, enters information into the computer system, reviews files for accuracy, prepares correspondence, orders supplies, and distributes mail.

Provides seamless customer service by demonstrating tact and persuasion when dealing with customers who may be or become irate or distraught; listens to customer concerns and asks questions, demonstrates empathy, and researches inquiries and discrepancies.

Reconciles purchasing card transactions.

Minimum Education Level & Type: High School Diploma or G.E.D.

Minimum Experience Qualifications: At least 1 year assisted housing, human services, community development programs, property management, or customer service

Successful candidates will need the ability to access HUD systems as well as State of Arizona verification systems (i.e. DES) as a condition of employment.

You are highly encouraged to print this bulletin because it contains important dates and information that you will need to refer to later, as it will not be available after the closing date.

Additionally, communication during this process will be sent via email, so please ensure your browser accepts emails from HCDDjobs@tucsonaz.gov and check your email account regularly. Failure to respond or follow instructions may result in disqualification.

 

***The City of Tucson values the safety of our employees, our residents, our community, and our visitors. In support of these values, if you are selected for this job, you must be fully vaccinated against COVID-19, except when vaccination is not medically advised or violates your sincerely held religious beliefs. If you are invited to join our team, you must submit proof that you are fully vaccinated against COVID-19 to your initial HR representative, or you must request an exemption from your representative. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working with the City of Tucson.***

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To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.