Recruitment #2204-6367-001
Date Opened | 5/25/2022 01:00:00 AM |
---|---|
Close Date | 7/4/2022 11:59:00 PM |
HR Analyst | Derrick Snyder |
Analyst Phone/Email | 520-837-4165/ derrick.snyder@tucsonaz.gov |
Salary | $18/hr. Increase of $2 upon successful completion of training **Salary in accordance with ADs** |
Salary Grade | 102 |
Department | Public Safety Communications Department |
Job Type | Open to All Applicants (External, Internal) |
Employment Type |
Full-Time
|
HR Tech | Antigone Ibrahim |
Public Safety Communications Specialist I - Trainees will be trained to answer 911 calls and serve as the first line of communication between the Tucson community and our Police and Fire services. Public Safety Communications Specialist I - Trainees will be responsible for received both emergency and non-emergency requests for assistance from the public, and providing critical information to our Police and Fire dispatchers.
Applicants please consider the following job elements before submitting an application:
**The City of Tucson values the safety of our employees, our residents, our community, and our visitors. In support of these values, if you are selected for this job, you must be fully vaccinated against COVID-19, except when vaccination is not medically advised or violates your sincerely held religious beliefs. If you are invited to join our team, you must submit proof that you are fully vaccinated against COVID-19 to your initial HR representative, or you must request an exemption from your representative. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working with the City of Tucson.**
A Public Safety Communication Specialist I- Trainee (Operator) learns to perform the full scope of duties of a City of Tucson PSC Specialist I through a structured on-the-job training program. This position will learn to assess emergency 911 and Public Safety Answering Point (PSAP) communication requests for service from both Police and Fire/EMS specialties.
This classification is a civilian trainee that works in the Public Safety Communications Center. Training is provided in-house and may take up to one (1) year, additional training may be required to reach full performance. Employees in this class may progress by noncompetitive promotion to the classification of Public Safety Communication Specialist I after successful completion of training and satisfactory performance.
Answers, evaluates, and prioritizes incoming and outgoing telephone calls including but not limited to emergency 911, administrative, “hot lines,” Telecommunication Device for the Deaf (TDD), hospital, City departments, partner agencies, and general public inquiries.
Minimum Education Level & Type: High School Diploma or GED
Minimum Experience Qualifications: No Experience
Fluent in more than one language
Applicants who successfully complete an employment application, meet minimum qualifications, and successfully complete the background application within five (5) days of the job bulletin closing will be invited to the practical assessment. Applicants who have not completed the background application will not move forward in the recruitment and all applicants must meet Arizona Criminal Justice Information Systems (ACJIS) standards. The highest scoring applicants who meet the minimum qualifications will receive an email notification giving a formal invitation to the practical assessment.
Practical Assessment The practical assessment will take place the week of September 19, 2022.
This assessment will consist of two parts performed on the same day. Part I is a typing test which measures typing speed. Part II utilizes computer software to simulate a public safety communication environment.
Oral Board
Applicants passing the Practical Assessment will be invited to complete an Oral Board the week of September 26, 2022.
Those that successfully complete the oral board will be considered for the Public Safety Communications Department. A candidate ranking on the Employment List will be based on their final score which will be calculated as:
Hiring interviews may be conducted.
The candidates selected for hire from the Employment List may be subject to the following: An extensive background investigation, including local, state and national criminal fingerprint checks, personal and professional references, medical pre-employment testing, and polygraph.
Long Audio Test
Non-NIDA Drug Test
To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.
The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.
Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.