CARE COORDINATOR

Recruitment #2204-0072-001

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Introduction

The City of Tucson is seeking a motivated and passionate Care Coordinator to join the newly established Community Safety, Health and Wellness Office. This is an exciting opportunity to join a team of dedicated professionals who work to advance community safety, health and wellness initiatives throughout the City of Tucson.

Tucson has been continuously inhabited for over 12,000 years and celebrates a unique diversity of cultures, architecture, and peoples.  One of the oldest towns in the United States, Tucson officially became part of the United States with the Gadsden Purchase of 1854 and served as the capital of the Arizona Territory from 1867 to 1877.  Now the 33rd largest city in the nation, Tucson maintains a strong connection to our cultural heritage as we look towards the future.

Surrounded by five mountain ranges, Tucson’s 220-plus square miles boast the natural beauty of the Sonoran Desert and an unsurpassed climate of more than 350 sunny days a year – yet is just a short drive from the cool sub-alpine meadows on Mount Lemmon.  Tucson is home to world-class outdoor recreation, a vibrant, growing city center, renowned museums, and the University of Arizona. 

The City of Tucson is dedicated to ensuring team members are from backgrounds as diverse as the community we serve, including race, ethnicity, gender identity, and sexual orientation. The city is committed to engaging in cultural awareness, fighting implicit bias, and ensuring equity.

 

 

City-Wide Benefits

  • Medical: Choice between a high deductible plan (HSA or HRA), or Network plan.
  • Dental: Choice between a national dental PPO and a local dental HMO.
  • Vision: Coverage for annual eye exam and glasses or contacts, plus LASIK.
  • Life: City-paid coverage for you & dependents, plus option to buy more.
  • Long-Term Disability: Income replacement of up to 60% of your base salary in the event of a qualifying disability.
  • Employee Assistance Program: Enhance your wellbeing when life doesn’t go as planned.
  • Flexible Spending: Pay for qualified health and dependent care expenses using pretax dollars.
  • Colonial Voluntary Benefits: Financial help in the event of cancer, hospitalization, accident, more.

 

Your Security and Future

  • Pension: Generous pension plans that help both civilian and public safety employees retire more comfortably.
  • Deferred Compensation: Save more toward a comfortable retirement with a 457(b) plan.
  • Training & Tuition Assistance: Pursue your dream through internal training or financial help toward a degree.
  • Education Assistance, Reimbursement, and Qualified Loan Repayment Assistance Program: Get assistance paying off your student loan debt.
  • Back-Up Care: Care for your loved ones when your regular care is unavailable.

 

Your Peace of Mind

  • Paid Parental Leave: Six (6) weeks paid leave when you welcome a child, plus other generous leave policies for FML, Medical and USERRA.
  • Paid Time Away: New hires enjoy 37 days of paid time off in the first year, with time increasing steadily thereafter (In year one: 13 accrued days of vacation, 13 accrued days of sick leave, and 11 paid holidays).
  • Employee Discounts: Generous discounts, ranging from car rentals to computers, gifts to groceries, electronics to entertainment.
  • Social Connectedness: Forge connections with the community we serve through paid volunteerism and payroll-deducted charitable giving.

General Description

The Community Safety, Health & Wellness Care Coordinators provide follow-up to non-emergency 911 calls and referrals from City of Tucson departments to support residents in accessing the appropriate social service agency within the community, reducing barriers to their ability to seek out necessary supports and preventing future crises. Care Coordinators act as a social worker/case manager to facilitate the individual or household getting and remaining connected to reliable City and community resources.


This class is supervised by the Community Safety, Health, and Wellness Resource Manager.

Essential Functions

This class will process referrals from field crews and manage a caseload of clients that may include various and dynamic needs related to aging, homelessness, behavioral health and substance misuse, among others.


The Community Safety, Health and Wellness Care Coordinators shore up gaps as needed and interface with existing field teams that fall under the Community Safety, Health and Wellness umbrella, including: 
  • Mental Health Support Team (MHST) 
  • Substance Use Response Team (SURT) 
  • Housing First Program (Homeless Services & Homeless Protocol) 
  • Tucson Collaborative Community Care (TC-3) 
  • Homeless Outreach Team  
Responds to assistance requests for service from local public safety organizations and the public.  Provides case management through identifying and coordinating community resources to meet client needs, including appropriate social service and/or community-based supports.   

Processes client intakes by meeting with clients to gather information including but not limited to perceived needs, income, existing case worker information and other social, mental, physical or economic current supportive services.  

Oversees case data collection and maintains accurate records.  

Works with management and partner teams in coordination of and service to the Community Safety, Health & Wellness program.  

Participates in neighborhood meetings, public meetings, other public forums and team meetings as needed.  

Networks with other City of Tucson departments and local nonprofit agencies and coalitions as needed.  

Attends trainings and participates in continuous quality improvement of the program.  

Performs other related duties as assigned or requested. Any one position may not include all the duties listed. This job classification specification identifies the responsibilities and tasks typically associated with the performance of the position. 

Minimum Qualifications

Minimum Education Level & Type: Bachelor’s Degree in Social Services, Public Health, Human Relations or closely related field or equivalent

Minimum Qualification Experience: 2 years of work or volunteer experience in direct service provision, case management or equivalent personal experience navigating services.    

Driving Requirement (Level/Type/CDL Endorsements): Valid and Unrestricted Class D - Driver's License.  

Preferred Qualifications

- Fluency in Spanish, Arabic or French

- Ability to: 
React quickly and calmly in emergency situations  
Center the needs of the client and act with compassion while maintaining personal boundaries   

- Knowledge of: 
Applicable safety requirements 
Mainstream benefits and resources available to low-income residents   

- Skills in: 
Microsoft Office  

Selection Plan

**You are encouraged to print this bulletin because it contains important dates and information that will not be available online once this position closes.**

All applicants will be required to submit a resume under the "Resume" tab as part of the online application, as your resume will be reviewed and scored during the testing process.  Please ensure your application contains the required resume prior to submission. 

Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profiles and the responses to their supplemental questions.  The highest scoring applicants, but no more than the top 20 will proceed to the resume review evaluation. 

Following the resume review evaluation process, the highest scoring applicants, but no more than the top 10 will be invited to an oral board panel panel interview.

  • Oral Board Panel Interviews will be held the week of May 31, 2022

Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List.  An applicant’s ranking on the Civil Service Employment List will be based on their final score which will be calculated as:

  • 10% of the rating for education and work experience 
  • 10% of the rating for the Resume Review
  • 80% rating for the Oral Board Interview

This recruitment will establish a civil service list that may be utilized to fill vacancies occurring in this classification within the next 6 months. Post list hiring interviews may be conducted prior to final selection.

Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List.  If you qualify for preference points as outlined in the Employment Profile, you must upload your documentation as part of the application process or email it to Randall.Moehr@tucsonaz.gov. The DD 214 must be a copy that indicates characterization of service.  

If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please contact Randall Moehr at Randall.Moehr@tucsonaz.gov at least 48 hours prior to the evaluation.

Conclusion

Communication during this process will be sent via email to the email address on file, so please ensure your browser accepts emails from jobs@tucsonaz.gov and check your email account regularly; this may include your junk box/spam filter.  Failure to respond or follow instructions may result in disqualification.

Pre-employment Medical Testing Requirements

**The City of Tucson values the safety of our employees, our residents, our community, and our visitors.  In support of these values, if you are selected for this job, you must be fully vaccinated against COVID-19, except when vaccination is not medically advised or violates your sincerely held religious beliefs. If you are invited to join our team, you must submit proof that you are fully vaccinated against COVID-19 to your initial HR representative, or you must request an exemption from your representative. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working with the City of Tucson.**

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To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.