Recruitment #2203-6366-001





The position of PSCD Coordinator is an exciting opportunity for a self-motivated forward thinker who enjoys a challenging, fast-paced work environment. Candidate must be an open-minded leader with strong interpersonal skills, capable of operating and overseeing the operations of a Public Safety Answering Point (PSAP). PSCD is a consolidated facility with Police and Fire dispatch, in the midst of a cultural transition.  A successful Coordinator is innovative and seeks creative solutions for continuous improvement of operations.

 **The City of Tucson values the safety of our employees, our residents, our community, and our visitors. In support of these values, if you are selected for this job, you must be fully vaccinated against COVID-19, except when vaccination is not medically advised or violates your sincerely held religious beliefs. If you are invited to join our team, you must submit proof that you are fully vaccinated against COVID-19 to your initial HR representative, or you must request an exemption from your representative. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working with the City of Tucson.**

General Description

      Assists in the management, coordination, and continued improvement of the work within the Public Safety Communications Department which is a twenty-four hour, seven-days-per-week operation. This position is responsible for overseeing the day-to-day operations and technical support as related to operations for, 911 operations, dispatching services, information technology systems and employee development and strategic planning

Essential Functions

Regularly directs or supervises the work of at least two full-time supervisor level employees. Manages, plans, organizes, and directs the department’s operational activities within a functional work unit to include 911, Dispatch, Career Development and Strategic Planning, and Information Systems

Supervises daily emergency communications operations and the work of subordinate supervisors. Provides guidance to supervisors regarding daily operating issues. Assigns, schedules, guides and monitors work by ensuring proper procedures are followed by personnel, ensuring sufficient staffing for the department, and developing, recommending and implementing approved policies and procedures

Mentors, establishes and maintains career development tracks of communications staff 

Plans, organizes, and coordinates public safety telecommunications training programs. Works with communications staff to identify training needs and training programs for public safety dispatching and call taking. Directs the development and implementation of strategies for staff training and development. Continuously monitors and evaluates the quality, efficiency and effectiveness of delivery methods and procedures of training programs, and makes recommendations for improvements. Provides technical support, information and guidance on training and development issues. Maintains employee training records

Functions as the department liaison with the City’s Information Technology Department. Responsible for the oversight and function of all technology required to provide 911 services to the public, and dispatch services to customers

Ensures the security and operational integrity of the Communications Center facility and equipment. Serves as a department project manager and completes special projects assigned by the department administration. Participates in project planning and the acquisition and installation of communications equipment. Plans and manages projects including the acquisition and installation of system enhancements and other capital purchases. Coordinates the acquisition and installation of communications equipment in public  safety vehicles and ensures equipment is properly installed. Coordinates communications system upgrades and enhancements

Prepares and presents public relations and educational information regarding Communication Center operations, and responds to requests for information from agency representatives and the general public. Represents the department at meetings

Performs duties of supervisors or subordinates, if necessary, to ensure continuity of operations during absences. Advises leadership in a timely manner of situations or issues that have or could lead to deviation from expected results, and recommends appropriate solutions or options

Contributes to meeting the needs of the community and City by implementing and causing others to implement the organization's values and strategies by leading through example, competency, and accountability. Reviews and guides disciplinary actions initiated by subordinate supervisors. Ensures that work conforms to local, state, and federal governmental regulations, and other applicable rules and requirements


Minimum Qualifications

Minimum Education Level & Type: Associate's Degree or equivalent years of experience

Minimum Experience Qualifications: At least 3 years experience in a Lead or Supervisory capacity working in a  centralized communications operation or related functional area.

 "Lead" is defined as leading at least 1 full-time FTE n a work unit. It does not include leading projects, departments, contractors, interns, etc.           

 "Supervisory" is defined as having supervised at least 1 full-time FTE.

An equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the essential functions of this position may be considered

Preferred Qualifications

Additional two years of experience as a supervisor in Public Safety Answering Point (PSAP)

Current PSCD supervisor who has completed probation

Selection Plan

PLEASE NOTE: As part of the online application process all applicants are required to submit their resume under the "other" tab or email the document to PRIOR to the close date and time of the job posting.  Please ensure your application contains the required documents prior to submission.  Applications received without a resume will be considered incomplete and will NOT receive further consideration.    

 Applicants who successfully complete an employment application and meet minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions. The highest scoring applicants will then be invited to participate in an in basket exercise and Oral Board Interview.   

  • In Basket Exercise: Week of June 6, 2022 


  • Oral Board Interviews: Week of June 13, 2022 

Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List to be used to fill vacancies occurring within the next six months. An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as:

· 10% Education and Experience

· 35% In Basket Exercise

· 55% Oral Board Interview

Hiring interviews may be conducted.     

The candidate selected for hire from the Employment List may be subject to the following:  

 An extensive background investigation, including local, state and national criminal and fingerprint checks, personal and professional references, medical pre-employment testing, polygraph, and psychological evaluation.

Applicants requiring an accommodation in accordance with the Americans with Disabilities Act for any of the applicant evaluations must contact Antigone Ibrahim at (520) 343-9202 at least 48 hours prior to the particular evaluation.  


You are highly encouraged to print and save this bulletin as a PDF, because it contains important testing dates and information that you will need to refer to later, as it will not be available after the closing date.

CONTACTS: Communications throughout this process will be sent via email exclusively to please ensure your browser accepts emails from and check your email account regularly. Failure to respond or follow instructions will result in disqualification.

Pre-employment Medical Testing Requirements


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Driving Requirements

The following information pertains to driving requirements for this classification with the City of Tucson. Under "Driving Level" None, Secondary or Primary, refers to the driving responsibility as it relates to the essential functions of the classification. License Type, is just that, the type of Arizona Driving License required for the classification. If the position requires a Commercial Drivers License (CDL), the endorsements will be listed under "Endorsements." Under Safety Sensitive a "Yes" means employees with this classification are subject to pre-employment and random drug testing. License Type A,B,C,D,or M may require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. Exceptions to classification driving requirement's may exist based on position.

Driving Level: Incidental

License Type: Valid and Unrestricted D - Driver

CDL Endorsements: None

Safety Sensitive: No