* * * THIS POSITION IS ONLY OPEN TO CURRENT PUBLIC SAFETY COMMUNICATION PERMANENT AND PROBATIONARY EMPLOYEES * * *
The position of PSCD Coordinator is an exciting opportunity for a self-motivated forward thinker who enjoys a challenging, fast-paced work environment. Candidate must be an open-minded leader with strong interpersonal skills, capable of operating and overseeing the operations of a Public Safety Answering Point (PSAP). PSCD is a consolidated facility with Police and Fire dispatch, in the midst of a cultural transition. A successful Coordinator is innovative and seeks creative solutions for continuous improvement of operations.
**The City of Tucson values the safety of our employees, our residents, our community, and our visitors. In support of these values, if you are selected for this job, you must be fully vaccinated against COVID-19, except when vaccination is not medically advised or violates your sincerely held religious beliefs. If you are invited to join our team, you must submit proof that you are fully vaccinated against COVID-19 to your initial HR representative, or you must request an exemption from your representative. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working with the City of Tucson.**
Assists in the management, coordination, and
continued improvement of the work within the Public Safety Communications
Department which is a twenty-four hour, seven-days-per-week operation. This
position is responsible for overseeing the day-to-day operations and technical
support as related to operations for, 911 operations, dispatching services,
information technology systems and employee development and strategic planning
Regularly directs or supervises
the work of at least two full-time supervisor level employees. Manages, plans,
organizes, and directs the department’s operational activities within a
functional work unit to include 911, Dispatch, Career Development and Strategic
Planning, and Information Systems
Supervises daily emergency
communications operations and the work of subordinate supervisors. Provides
guidance to supervisors regarding daily operating issues. Assigns, schedules,
guides and monitors work by ensuring proper procedures are followed by
personnel, ensuring sufficient staffing for the department, and developing,
recommending and implementing approved policies and procedures
Mentors, establishes and
maintains career development tracks of communications staff
Plans, organizes, and
coordinates public safety telecommunications training programs. Works with
communications staff to identify training needs and training programs for
public safety dispatching and call taking. Directs the development and implementation
of strategies for staff training and development. Continuously monitors
and evaluates the quality, efficiency and effectiveness of delivery methods and
procedures of training programs, and makes recommendations for improvements.
Provides technical support, information and guidance on training and
development issues. Maintains employee training records
Functions as the department
liaison with the City’s Information Technology Department. Responsible for the
oversight and function of all technology required to provide 911 services to
the public, and dispatch services to customers
Ensures the security and
operational integrity of the Communications Center facility and equipment.
Serves as a department project manager and completes special projects assigned
by the department administration. Participates in project planning and the
acquisition and installation of communications equipment. Plans and
manages projects including the acquisition and installation of system
enhancements and other capital purchases. Coordinates the acquisition and
installation of communications equipment in public safety vehicles
and ensures equipment is properly installed. Coordinates communications
system upgrades and enhancements
Prepares and presents public
relations and educational information regarding Communication Center
operations, and responds to requests for information from agency
representatives and the general public. Represents the department at meetings
Performs duties of supervisors
or subordinates, if necessary, to ensure continuity of operations during
absences. Advises leadership in a timely manner of situations or issues
that have or could lead to deviation from expected results, and recommends
appropriate solutions or options
Contributes to meeting the
needs of the community and City by implementing and causing others to implement
the organization's values and strategies by leading through example,
competency, and accountability. Reviews and guides disciplinary actions
initiated by subordinate supervisors. Ensures that work conforms to local,
state, and federal governmental regulations, and other applicable rules and
Minimum Education Level &
Type: Associate's Degree or equivalent years of experience
Qualifications: At least 3 years experience in a Lead or Supervisory
capacity working in a centralized communications operation or
related functional area.
defined as leading at least 1 full-time FTE n a work unit. It does
not include leading projects, departments, contractors, interns,
is defined as having supervised at least 1 full-time FTE.
equivalent combination of education, training, and experience which provides
the required knowledge, skills, and abilities to perform the essential functions
of this position may be considered
Additional two years of experience as a supervisor in Public
Safety Answering Point (PSAP)
Current PSCD supervisor who has completed probation
PLEASE NOTE: As part of the online application process all applicants are required to submit their resume under the "other" tab or email the document to PSCD_HR@tucsonaz.gov PRIOR to the close date and time of the job posting. Please ensure your application contains the required documents prior to submission. Applications received without a resume will be considered incomplete and will NOT receive further consideration.
Applicants who successfully complete an employment application and meet minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions. The highest scoring applicants will then be invited to participate in an in basket exercise and Oral Board Interview.
- In Basket Exercise: Week of June 6, 2022
- Oral Board Interviews: Week of June 13, 2022
Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List to be used to fill vacancies occurring within the next six months. An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as:
· 10% Education and Experience
· 35% In Basket Exercise
· 55% Oral Board Interview
Hiring interviews may be conducted.
The candidate selected for hire from the Employment List may be subject to the following:
An extensive background investigation, including local, state and national criminal and fingerprint checks, personal and professional references, medical pre-employment testing, polygraph, and psychological evaluation.
Applicants requiring an accommodation in accordance with the Americans with Disabilities Act for any of the applicant evaluations must contact Antigone Ibrahim at (520) 343-9202 at least 48 hours prior to the particular evaluation.
You are highly encouraged to print and save this bulletin as a PDF, because it contains important testing dates and information that you will need to refer to later, as it will not be available after the closing date.
CONTACTS: Communications throughout this process will be sent via email exclusively to please ensure your browser accepts emails from email@example.com and check your email account regularly. Failure to respond or follow instructions will result in disqualification.
Pre-employment Medical Testing Requirements
following information pertains to driving requirements for this classification
with the City of Tucson. Under "Driving Level" None, Secondary or
Primary, refers to the driving responsibility as it relates to the essential
functions of the classification. License Type, is just that, the type of
Arizona Driving License required for the classification. If the position
requires a Commercial Drivers License (CDL), the endorsements will be listed
under "Endorsements." Under Safety Sensitive a "Yes" means
employees with this classification are subject to pre-employment and random
drug testing. License Type A,B,C,D,or M may require the use of personal or City
vehicles on City business. Individuals must be physically capable of operating
the vehicles safely, possess a valid license and have an acceptable driving
record. Use of a personal vehicle for City business will be prohibited if the
employee is not authorized to drive a City vehicle or if the employee does not
have personal insurance coverage. Exceptions to classification driving
requirement's may exist based on position.
License Type: Valid
and Unrestricted D - Driver
CDL Endorsements: None
Safety Sensitive: No