INFORMATION TECHNOLOGY SUPERVISOR

Recruitment #2201-0761-001

Introduction

The City of Tucson Information Technology Department is seeking collaborative, customer service centric and detail-oriented Supervisor to join our End User Computing team. As a Supervisor in the End User Computing team, you will enable all City business by using your team to maintain the City’s desktop computing environment and delivering exceptional customer service and technical desktop support to all City employees.

What you’ll do:

  • Facilitate your team’s ability resolve desktop computer and software problems for all City employees via telephone, remote control, and hands-on methods.
  • Explain complex, technical information in non-technical language to all levels of organization.
  • Build partnerships with customers and peers to deliver the highest quality customer service and technology.
  • Collaborate with the teams to complete projects.

What we're looking for:

  • You are devoted to delivering exceptional customer service.
  • You possess excellent verbal and written communication skills.
  • You’re an expert solving computer and software issues and enjoy seeing problems through to resolution.
  • You love being part of a team and can adapt your style and approach to a variety of situations.

 

General Description

Manages information technology personnel and systems. Directs the development and maintenance of information technology programs.

Essential Functions

This position is a first-level supervisor in the IT family of classifications.

Regularly directs or supervises the work of at least two fulltime employees at the supervisor level in the section. Coordinates assigned personnel and their projects ensuring timely and quality activities for the benefit of the section, division, department, City and the community.

Assists with the implementation and evaluation of department policies, programs, projects and procedures.

Assists with implementing the department vision through section activities and leads the section to maximum employee productivity and morale through hiring, disciplining, evaluating employee performance, and other coordinating human resources actions.

Implements the values of the organization through example and accountabilities.

Ensures that section operations conform with local, state, and federal governmental regulations and other applicable rules and requirements.

Facilitates solutions to problems facing the department. Maintains technical or professional knowledge through such means as attending seminars, reviewing professional publications, taking classes and participating in developmental activities.

Provides advice and direction to technical and professional employees on matters pertaining to systems development, quality assurance, computing and telecommunications equipment requirements and staffing.

Participates in the development and continuing refinement of the City's critical systems-related programs.

Develops the migration and integration of the City's separate systems into an enterprise-wide architecture.

Resolves customer service issues by meeting with customers, researching service problems, identifying problems and providing solutions.

Manages and directs projects by developing timelines and project parameters, reviewing and approving plans and documents, devising solutions to problems, ensuring projects are completed effectively and efficiently, reviewing and approving agreements, authorizing payments, conducting and attending meetings and meeting with associated parties.

Performs administrative duties by preparing and reviewing reports and correspondence, reviewing and developing policies and procedures, providing advice, researching and analyzing information.

Minimum Qualifications

Minimum Education Level & Type: Bachelor's Degree

Minimum Experience Qualifications: At least 3 years of experience in information technology

Selection Plan

As part of the online application process all applicants are required to submit their Resume and Cover Letter as ONE DOCUMENT.  Please ensure your application contains the required materials prior to submission. Applications received without a resume will be considered incomplete.

Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions. The highest scoring applicants will then be invited to participate in an oral board interview

PLEASE NOTE: Resumes AND Cover Letters must be uploaded as a PDF or Word document to be considered. Failure to upload your Resume AND Cover Letter as ONE Document in the application will be considered an incomplete application.

  • Virtual Panel board interviews will take place on:  February 18, 2022 

Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List.  An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as:                               

  • 15% based on your training and education
  • 25% based on your cover letter and resume score  
  • 60% based on your panel board interview  

This recruitment will establish a civil service list that will be utilized to fill vacancies occurring within the next 6 months.

Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List.  If you qualify for preference points as outlined in the Employment Profile, you must present your documentation at the time of your interview. The DD 214 must be a copy that indicates characterization of service.  

If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please Email Curtis Rohlfs at Curtis.Rohlfs@tucsonaz.gov least 48 hours prior to the evaluation.

The City of Tucson values the safety of our employees, our residents, our community, and our visitors.  In support of these values, if you are selected for this job, you must be fully vaccinated against COVID-19, except when vaccination is not medically advised or violates your sincerely held religious beliefs. If you are invited to join our team, you must submit proof that you are fully vaccinated against COVID-19 to your initial HR representative, or you must request an exemption from your representative. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working with the City of Tucson.

Conclusion

You are encouraged to print this bulletin because it contains important dates and information that will not be available online once this position closes. Communications throughout this process will be sent via email exclusively so please ensure your browser accepts emails from jobs@tucsonaz.gov and check your email account regularly; this may include your junk box/spam filter. Failure to respond or follow instructions will result in disqualification.

Pre-employment Medical Testing Requirements

None

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To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.



Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.