BUSINESS ANALYST II

The City of Tucson values the safety of our employees, our residents, our community, and our visitors.  In support of these values, if you are selected for this job, you must be fully vaccinated against COVID-19, except when vaccination is not medically advised or violates your sincerely held religious beliefs. If you are invited to join our team, you must submit proof that you are fully vaccinated against COVID-19 to your initial HR representative, or you must request an exemption from your representative. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working with the City of Tucson.

The City of Tucson Information Technology (IT) Department is seeking a qualified and dedicated IT Business Analyst to provide excellent customer service to both internal and external customers.  The selected candidate should have good written and verbal communication skills and a technical background.  The selected candidate will have the opportunity to work with various sections within the IT Department, as well as, external City Departments.  The IT Department provides centralized support for over 20 departments within the City or organization which serve the Tucson community.  The diversity of business functions and supporting technologies makes for a dynamic work environment that is both challenging and rewarding.

This Business Analyst position will provide support to analyze business processes and identify functional and technical requirements.  They will collaborate with Project Managers, IT Technical staff and vendors to ensure the successful implementation of projects.  

· Elicits requirements from management and internal customers to develop functional and technical requirements. 

· Collaborate with business units to Analyze business issues and data challenges 

· Analyze Business Process gaps and identify solution alternatives. 

· Facilitate requirements workshops 

· Advises on system capability, compiles data, and implements data driven decisions and strategies for management. 

· Create, validate and recommend optimization of business processes 

· Support Quality Assurance and Training team through development, quality assurance, user acceptance testing and production implementation 

· Collaborate with Project Managers (as appropriate) on project deliverables; as well as other ITD units and City of Tucson Departments 

Minimum Education Level & Type: Bachelor's Degree

Minimum Experience Qualifications: At least 5 years of experience in technical support involving ERP or large database systems

· 5+ years of practical business analysis experience, with demonstrated experience in analyzing business systems and processes, and the creation of structured business requirements documents 

· Experience in facilitating workshops with diverse groups of stakeholders 

· Ability to turn complex concepts into solutions that are understood simply. 

· Competency in Microsoft applications including Word, Excel, Outlook, and Visio. 

· Ability to document requirements for various project management methodologies 

· Strong attention to detail 

· Excellent organizational and time management skills 

· Demonstrated strength in communications both verbal and written 

· The ability to influence stakeholders and work closely with them to determine acceptable solutions. 

· Ability to leverage expert opinions and interpersonal skills into actionable items to advance the projects outcomes. 

The ideal candidate will possess the above minimum qualifications and additional relevant experience in the areas of: 

· Strong written and oral communications skills, and the ability to interpret complex technical material to non-technical terms bi-directionally. 

· Experience with dashboards and presenting data-visually 

· A curious and innovative attitude and the desire to constantly look for ways to improve processes to resolve business issues. 

· Demonstrated ability in identifying variances, functional requirements, managing timelines and trend analysis 

· Ability to work effectively within technical and business environments & audiences 

· A strong working knowledge of Office 365 suite of applications (including Visio, Project, and PowerBI.) 

· Flexibility of work environment, working as part of a collaborative team, and independently depending on needs of the organization. 

As part of the online application process all applicants are required to submit BOTH a Cover Letter and Resume as one document under the "Resume" tab. Cover Letters and Resumes will be reviewed and scored. Please ensure your application contains the required materials prior to submission. Applications received without a cover letter and  resume will be considered incomplete.

Communications throughout this process will be sent via email exclusively so please ensure your browser accepts emails from jobs@tucsonaz.gov and check your email account regularly.  Failure to respond or follow instructions will result in disqualification.  All email inquiries should be directed to Erin Gallego at Erin.Gallego@tucsonaz.gov.

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To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.