The Tucson Fire Department is seeking a motivated, dependable and highly experienced professional to serve as Community Services Outreach Specialist for the department's TC3 Program. This position is a civilian para-professional with social service/behavioral health expertise that involves effectively interacting in a “one-on-one capacity” with communities members and agencies. The work involves varying hours and days as required by the many different TC3 calls.
This position will be a working with the department’s Tucson Collaboration Community Care program (TC3) and the Community Services Outreach Coordinator. The intent of the program is to provide call mitigation of unnecessary 911 calls and redirect these callers to the appropriate social service agency within the community. Reducing unnecessary 911 calls is part of the department’s resource and service efficiency plan. This position will process referrals from field crews and manage a case load of clients consisting of aging, medical, behavioral health and substance abuse with various and dynamic needs.
Processes referrals by inputting client referrals as received from field crews each day. Research client information on the Health Information Exchange, AHCCCS portal and Electronic Patient Care Reports and any other means at your disposal.
Processes client intakes by meeting with clients on the phone or in their home to gather basic information including but not limited to perceived needs, home income, health insurance information, primary care information and case worker information. Includes home safety check and attempt to meet with any other important parties.
Resources outreach by creating and maintaining relationships with carious agencies within the community that can provide TC-3 clients with alternatives to the 911 system to more appropriately manage each individual's particular circumstances.
Provides case management through Identifying and coordinating with community resources in the area that will likely meet your client's needs. These should be alternatives to the 911 system and can include things like ongoing case management, durable medical equipment or medical and behavioral avocation.
Provides case documentation by documenting client information, ongoing case notes and any other interactions and actions taken on the client's behalf including but not limited to speaking with primary care doctors, completing referrals to outside agencies and information obtained from outside agencies.
Performs other related duties as assigned or requested. Any one position may not include all of the duties listed. This job classification specification identifies the responsibilities and tasks typically associated with the performance of the position.
Minimum Education Level & Type: 6 month post high school
Minimum Experience Qualifications: At least 2 years experience in social services, behavioral health, counseling, Emergency Medical Services or closely related field
Arizona licensed Emergency Medical Technician
Valid and Unrestricted Class D - Driver's License
Special Job Requirements
This position requires passing a criminal background check, Motor Vehicle History Report, and required pre-employment testing. Reference checks will also be conducted prior to an offer of employment. Employment offers are contingent upon successfully passing the above requirements.
Experience building partnerships between private and public agencies to best serve the needs of the clients
Experience in determining the needs of clients during intake interviews and navigating clients' healthcare plans
Experience working with Fire and Police departments on crisis response team
Experience advocating for the vulnerable population
Working knowledge of local social service programs, non-profit community support services, behavioral health programs and hospice care services
Excellent Communication and Interpersonal Skills
Excellent Microsoft Word and Excel skills
Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions. The highest scoring applicants will then be invited to participate in an Oral Board interview.
Oral Board Interviews will be held October 1, 2021.
An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as 20% of your rating for Education and Experience as outlined in the application supplemental questions, and 80% of your rating for the Oral Board Interview.
Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List. If you qualify for preference points as outlined in the Employment Profile, you may email or upload your documentation. The DD 214's must be the member 4 copy which indicates characterization of service.
If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please call 520-837-7008
at least 48 hours prior to the evaluation.
All email inquiries should be directed to the individuals listed below:
JoAnn Acosta, HR Manager, JoAnn.Acosta@tucsonaz.gov
Cynthia Serrano, Lead HR Analyst, Cynthia.Serrano@tucsonaz.gov
Communications throughout this process will be sent via email exclusively so please ensure your browser accepts emails from email@example.com or TucsonFireJobs@tucsonaz.gov and check your email account regularly. Failure to respond or follow instructions will result in disqualification. All email inquiries should be directed to TucsonFireJobs@tucsonaz.gov.
The City of Tucson values the safety of our employees, our residents, our community, and our visitors. In support of these values, if you are selected for this job, you must be fully vaccinated against COVID-19, except when vaccination is not medically advised or violates your sincerely held religious beliefs. If you are invited to join our team, you must submit proof that you are fully vaccinated against COVID-19 to your initial HR representative, or you must request an exemption from your representative. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working with the City of Tucson.
Pre-employment Medical Testing Requirements
Hep A Vaccine (follow City of Tucson protocol), and
Hep B Vaccine (follow City of Tucson protocol), or
Twinrix Vaccine (Hep A and Hep B Combo)
To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.
The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.
Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.