Department of Transportation & Mobility

Recruitment #2109-1461-001


General Description

The City of Tucson, Department of Transportation & Mobility (DTM) seeks a professional Neighborhood Resources Project Coordinator to join our customer-centric culture providing strategic, timely, quality, outreach services to an engaged community.

We are seeking an experienced, motivated, highly qualified, and creative professional whose strong interpersonal skills and ability to work with the public will support the Department of Transportation & Mobility’s vision to operate a model transportation system by providing customer-driven services.

Essential Functions

Coordinates outreach and engagement activities by identifying project needs, identifying existing and potential partners, coordinating the acquisition of resources and scheduling timelines. Develop and organize surveys, compile and analyze data, review and coordinate the preparation of documents and reports and conduct meetings and workshops.
Assist project teams with developing overarching outreach campaigns for projects and programs. Acts as a liaison on behalf of the City to analyze needs, listen and respond to specific concerns, identify possible solutions and establish effective working relationships with community, Neighborhood Associations, business, and agency representatives. 
Coordinates pre planning of community outreach events by writing news releases, developing fliers, yard signs, graphics, invitations and social media posts.
Provides customer service and maintains public relations by assisting with community events, providing information, responding to information requests, translating English and Spanish as required and conducting research.
Acts as a liaison on behalf of the City to analyze needs, listen and respond to specific concerns, identify possible solutions and establish effective working relationships with community, business, and agency representatives.
Support capital projects, program management, and new program development by interviewing, facilitating meetings, researching, preparing reports, preparing recommendations for presentations, assisting with procedure and program implementation and development of performance measurement (e.g., Prop 407 Connections projects, Move Tucson planning effort, Complete Streets outreach and Coordinating Council meetings).
Designs, develops, coordinates, and administers training programs, such as Transportation Speaker’s Bureau; coordinates departmental activities; participates in development of policies Coordinates special projects by designing and purchasing necessary commodities, creating campaigns, composing written materials, and developing presentations.
Provides information to the public by preparing and providing written materials, conducting seminars and training classes, answering questions, attending public meetings and monitoring activities of committees and commissions. May supervise and coordinate the equivalent of two or more fulltime employees and all assigned work in a unit ensuring timely and quality activities to respond to the needs of the City, community, department, and unit.
Researches and prepares fact sheets and necessary communication to advocate and educate elected officials or others on issues assigned.
Be able to work with Neighborhood leaders on programs and grants.
Assist with updating websites. 
Supports outreach to businesses on project corridors.
Assists with making interactive maps online.
Helps maintain email lists of stakeholders.
Required to work some weekends and evenings.  

Minimum Qualifications

Minimum Education Level & Type: Associate's Degree

Minimum Experience Qualifications: At least 2 years of supervisory experience in community outreach and community education of transportation projects and programs. 

Equivalent combination of experience and training that provides the desired knowledge, skills and abilities to perform the essential functions may be considered.

Preferred Qualifications

 Bilingual preferred.

Selection Plan

Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions. The highest scoring applicants will then be evaluated on the written materials requested as part of this recruitment process. 

An evaluation will be conducted and scored on the Resume and Letter of Interest submitted with the application materials via the resume tab in the application process. Please ensure that you have uploaded a resume and letter of interest, failure to do so will result in a negative score for this portion of the process and may impact your ability to move forward in this process. The highest scoring applicants will then be invited to a virtual oral board.

            Virtual Oral Board Interviews will be held: Wednesday, October 27, 2021*

*It is important to note that the City of Tucson uses Microsoft Teams for its virtual interviews. Please ensure that you have access to this software application, if you are not able to participate in the virtual format, please contact the H.R. Analyst listed below for other options once you have been invited to the virtual interview.

    Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List.  An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as:      

    • 10% of your rating for education and work experience
    • 40% of your rating for resume review
    • 50% of your oral board interview   

    This recruitment will establish a civil service list that will be utilized to fill vacancies occurring within the next 6 months.

    Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List.  If you qualify for preference points as outlined in the Employment Profile, you must upload your documentation as part of the application process or email it to The DD 214 must be a copy that indicates characterization of service.  

    If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please call Malena Carreon at 520.330.8471 least 48 hours prior to the evaluation.


    You are encouraged to print this bulletin as it contains important dates and information that will not be available online once the position closes.

    Additionally, communication during this process will be sent via email, so please ensure your browser accepts emails from  It is recommended that you check your email and spam accounts regularly.  Failure to respond or follow instructions may result in your disqualification.

    Pre-employment Medical Testing Requirements

    NOTE:  The City of Tucson values the safety of our employees, our residents, our community, and our visitors.  In support of these values, if you are selected for this job, you must be fully vaccinated against COVID-19, except when vaccination is not medically advised or violates your sincerely held religious beliefs. If you are invited to join our team, you must submit proof that you are fully vaccinated against COVID-19 to your initial HR representative, or you must request an exemption from your representative. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working with the City of Tucson.


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    To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

    The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

    Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.