Public Safety Communications Specialist I - Trainees will be trained to answer 911 calls and serve as the first line of communication between the Tucson community and our Police and Fire services. Public Safety Communications Specialist I - Trainees will be responsible for received both emergency and non-emergency requests for assistance from the public, and providing critical information to our Police and Fire dispatchers.
Applicants please consider the following job elements before submitting an application:
- This is a very rewarding and satisfying career for many, as it provides a way to help others in our community.
- The training process consists of both classroom and live call taking, it can range from six (6) months to nine (9) months. It requires a high level of commitment and time dedication.
- The probation period is 18 months.
- The department is a 24/7 operation and incumbents will be required to work rotating shifts, weekends and holidays. Overtime will be required as necessary.
- The department follows a 2-week pay period schedule which follows a rotation of four (4) twelve (12) hours shifts (work week 1) and three (3) twelve hours shifts (work week 2).
- Incumbents will answer highly sensitive calls and receive confidential information.
A Public Safety Communication Specialist I- Trainee (Operator) learns to perform the full scope of duties of a City of Tucson PSC Specialist I through a structured on-the-job training program. This position will learn to assess emergency 911 and Public Safety Answering Point (PSAP) communication requests for service from both Police and Fire/EMS specialties.
This classification is a civilian trainee that works in the Public Safety Communications Center. Training is provided in-house and may take up to one (1) year, additional training may be required to reach full performance. Employees in this class may progress by noncompetitive promotion to the classification of Public Safety Communication Specialist I after successful completion of training and satisfactory performance.
Answers, evaluates, and prioritizes incoming and outgoing telephone calls including but not limited to emergency 911, administrative, “hot lines,” Telecommunication Device for the Deaf (TDD), hospital, City departments, partner agencies, and general public inquiries.
Answers multi-line telephone for emergency assistance; asks questions to determine caller's need and location; verifies and obtains event information; provides instructions pre-arrival of law enforcement, Fire, and/or EMS services.
Performs interactive law enforcement, fire, and medical communication duties with members of the public and users of the 911 system.
Interacts with 911 centers/PSAPs in the region to facilitate and coordinate public safety emergency response for public safety services; transfers calls based on jurisdiction.
Receives, coordinates, and disseminates critical information from and to multiple sources/resources based on published protocols and defined standards.
Maintains confidentiality; enters data; performs clerical duties; completes projects and training.
This class performs related duties as assigned. The duties listed above are intended only as general illustration of the various types of work that may be performed. Job descriptions are subject to change by the City as the needs of the City and requirements of the job change.
Minimum Education Level & Type: High School Diploma or GED
Minimum Experience Qualifications: No Experience
Special Job Requirements
Ability to type 35 Net Words Per Minute (NWPM)
Experience working as an emergency 911 operator or dispatcher
Fluent in more than one language
You are highly encouraged to print this bulletin because it contains important testing dates and information that you will need to refer to later, and it will not be available after the closing date.
Applicants who successfully complete an employment application, meet minimum qualifications, and successfully complete the background application within five (5) days of the job bulletin closing will be invited to the practical assessment. Applicants who have not completed the background application will not move forward in the recruitment and all applicants must meet Arizona Criminal Justice Information Systems (ACJIS) standards.
The highest scoring applicants who meet the minimum qualifications will receive an email notification giving a formal invitation to the practical assessment.
The practical assessment will take place the week of September 27, 2021. This assessment will consist of two parts performed on the same day. Part I is a typing test which measures typing speed. Part II utilizes computer software to simulate a public safety communications environment.
Applicants passing the Practical Assessment will be placed on a Civil Service Employment List for consideration for the Public Safety Communications Department.
A candidate's ranking on the Employment List will be based on their final score which will be calculated as 10% of the rating for Training and Experience, 90% of the rating for the Practical Assessment.
Candidates on the Civil Service Employment List will be invited to a hiring interviews. The Hiring Interviews will be scheduled for the week of October 5, 2021.
The candidates selected for hire from the Employment List will be subject to the following: An extensive background investigation, including local, state and national criminal and fingerprint checks, personal and professional references, medical pre-employment testing, polygraph, and psychological evaluation.
The City of Tucson values the safety of our employees, our residents, our community, and our visitors. In support of these values, if you are selected for this job, you must be fully vaccinated against COVID-19, except when vaccination is not medically advised or violates your sincerely held religious beliefs. If you are invited to join our team, you must submit proof that you are fully vaccinated against COVID-19 to your initial HR representative, or you must request an exemption from your representative. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working with the City of Tucson.
Veterans, Native American, or Disability preference points will be added to the achieved score for those that are placed on the Civil Service Employment List. If you qualify for Veteran or Native American preference points as outlined in your Employment Profile, you must submit your documentation at the time of the Written Examination. Copies of DD 214s must reflect a characterization of service.
Applicants requiring an accommodation in accordance with the Americans with Disabilities Act for any of the applicant evaluations must contact the individuals listed below at least 48 hours prior to the particular evaluation.
Pre-employment Medical Testing Requirements
Long Audio Test
Non-NIDA Drug Test
To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.
The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.
Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.