HUMAN RESOURCES TECHNICIAN - BENEFITS DIVISION

The Human Resources (HR) Department, is seeking an energetic, highly motivated individual to join the Benefits and Wellness Team. The ideal candidate is committed to providing top quality customer service in a fast paced, high volume environment in support of the City of Tucson's self-insured medical program, ancillary insurance programs, and wellness initiatives. This position requires considerable technical skills, flexibility, eagerness and aptitude to learn quickly. The ideal candidate juggles multiple responsibilities effectively and exercises independent judgment to interpret and apply policies appropriately.

Maintain records and conduct business in accordance with HIPAA, ACA, COBRA, other federal and state regulations, and departmental policies and procedures

Disseminate and explain benefits information to participants via multiple communication modalities; exercise independent judgment to interpret and apply policies in order to determine appropriate course of action and resolve questions and issues

Produce and maintain Benefits files, and manage file destruction in accordance with records retention requirements

Resolve missing or incomplete enrollment and documentation issues

Process insurance enrollments, terminations, and changes via an online enrollment administration system

Prepare complex documents in final form, reviewing for accuracy, tracking changes, distributing copies

Audit insurance-related payroll transactions to ensure accuracy, and resolve discrepancies

COBRA and leave without pay: Produce and distribute notices and forms; establish enrollment records; explain rights and obligations to plan participants; monitor, process, record and reconcile payments; manage terminations in accordance with established procedures; stay abreast of legal changes and update related documents accordingly

Partner with insurance vendors to resolve enrollment and eligibility issues

Provide administrative support for wellness programming

Organize, schedule, and participate in meetings and events

Resolve office equipment issues, partnering with IT and office equipment vendors, as needed

Order and maintain supplies

Present at new employee orientation and pre-retirement seminars and webinars

Serve as back-up to Analyst and assist other Human Resources personnel as needed

Perform other duties required by business needs

Minimum Education Level & Type: Associate's Degree

Minimum Experience Qualifications: At least 1 year in human resources

An equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of this position may be considered.

Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and their responses to their supplemental questions. The highest scoring applicants will then be invited to participate in a written exam. 

• Written Exam will be held August 5, 2021

The highest scoring applicants from the written exam will be invited to the Oral Board Interviews. 

• Virtual Oral Board Interviews will be held on August 16, 2021

Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List. An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as:

• 10% for your training and experience
• 20% for your written exam
• 70% for your oral board interview

This recruitment will establish a civil service list that will be utilized to fill vacancies occurring within the next 6 months.

Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List.  If you qualify for preference points as outlined in the Employment Profile, you must present your documentation at the time of your interview.  The DD 214 must be a copy that indicates characterization of service.

If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please email Erin Gallego  at erin.gallego@tucsonaz.gov  at least 48 hours prior to the evaluation.  

Communications throughout this process will be sent via email exclusively so please ensure your browser accepts emails from jobs@tucsonaz.gov and check your email account regularly; this may include your junk box/spam filter. Failure to respond or follow instructions will result in disqualification.

None

To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.