Recruitment #2010-1431-001



 Do you have a passion to end homelessness in the City of Tucson? Do you have strong advocacy and relationship-building skills? If so, the City's Housing & Community Development Department would like you to consider applying for a Coordinated Entry Housing Navigator position.

The City of Tucson's Housing & Community Development Department is looking for two individuals who are driven to make a difference in our community by serving as a Coordinated Entry Housing Navigator (Housing Services Agent).  

The Coordinated Entry Housing Navigator is responsible for providing assistance and support to individuals and families experiencing homelessness in the following areas:  housing focused case management, diversion services, accessing housing assistance programs, and permanent housing placementDuties include securing income, identity, and disability documentation; creating a budget/savings plan; coordinating service referrals; and crisis intervention. Coordination with the TPCH Coordinated Entry team and Homeless Management Information System (HMIS) teams is required. This position is field and office-based with approximately 70% of time spend in the field.

General Description

Acts as a liaison between owners, tenants, and government agencies to provide low income housing assistance. Maintains caseloads, determines eligibility for housing assistance, and performs administrative duties.

Essential Functions

Maintains caseloads by maintaining waiting lists, scheduling appointments, updating client files, making arrangements for inspections, preparing contracts for new move-ins, transfers, and re-examinations, negotiating training and service plans, collecting rent, determining the client's needs, providing advice and referrals, explaining procedures, following up on client's progress, responding to complaints, amending contract goals as needed, and acting as a mediator between all related parties.

Determines eligibility by interviewing clients, assisting clients with paperwork, reviewing and analyzing income, asset and deduction information, conducting background screening, examining reports and requesting third party verification.

Responds to telephone calls, compiles information, maintains logs and files, generates maintenance work orders, processes paperwork, prepares reports, enters information into the computer system, reviews files for accuracy, prepares correspondence, orders supplies and distributes mail.

Performs public relations duties by attending agency fairs, networking and visiting agencies to learn about new resources and acting as a liaison.

Collects donations, assists with special events, prepares marketing materials and assists Spanish speaking customers as required.



· Conduct housing assessment to determine appropriate permanent housing intervention and service needs. Navigate persons to permanent housing placement or programs that will assist with safe and stable housing.

· Develop and implement an individual housing plan for each participant.

· Connect program participants to community resources that will support immediate safety (i.e. crisis shelter, healthcare, substance abuse treatment)

· Connect program participants to community resources that will support the goal of permanent housing acquisition (i.e. benefits advocacy, employment services).

· Facilitate access to services required to foster housing readiness (credit repair, legal aid, housekeeping, money management, tenant rights and responsibilities, etc.).

· Ensure participants have the necessary items to secure housing (e.g. valid identification, income verification, bank statements). Assist in the development and encourage adherence to a personal budget.

· Work with Navigators from other Tucson Pima Collaboration to End Homelessness (TPCH) agencies to provide regional team engagement services.

· Assist participants with completing housing applications and securing housing of their choice.  Transport participants to housing and job searches, benefits appointments, and relevant social service agencies as needed.

· Maintain familiarity and positive working relationships with affordable housing and fair market rental properties, housing subsidy programs, and housing locator resources. 

· Provide advocacy to help address issues and barriers between landlord, housing service providers, and participant that may prevent move in. Assist with referrals to Fair Housing as needed.

· Provide information and instruction to participants regarding how to complete a housing application, housing search, tenant rights and responsibilities, including observation of rental agreement rules, and being a good neighbor.

· Maintain regular contact with each participant at least weekly to ensure they are making progress towards their housing placement goals and can be quickly contacted if housing becomes available.

· Coordinate with HMIS, navigation, and outreach teams to locate persons referred to housing through the TPCH Coordinated Entry system. 

Minimum Qualifications

Minimum Education Level & Type: High School Diploma or G.E.D

Minimum Experience Qualifications: Under 1 year of experience on assisted housing, human services, community development or property management


Special Job Requirements



· Passion for ending homelessness

· Maintaining a non-judgmental attitude and a display of unconditional positive regard when working with persons experiencing homelessness

· Ability to have a “whatever it takes attitude when working with challenging individuals

· Ability to work in a typical office environment and areas inhabited by homeless persons, to include working in dirty environments or outdoor environments

· Ability to work independently in a field-based position and flexible hours

· Prior experience providing outreach, navigation, case management, or similar services to people experiencing homelessness

· Prior use of the Homeless Management Information System (HMIS) and participation in the Tucson Pima Collaboration to End Homelessness or another HUD Continuum of Care (preferred)

·  Ability to teach housing search skills to participant in individual or group setting

· Knowledge of housing assistance programs including Veteran Services, Rapid Rehousing, Section 8, Public Housing, and Low Income Housing Tax Credit properties

· Knowledge familiarity with Harm Reduction and Housing First models of service delivery

· Creative problem-solving skills

· Must be able to perform extensive charting, electronic data entry and documentation

· Strong advocacy and relationship-building skills

· Ability to work in a team and independently

· Bilingual: Spanish/English (preferred)

· Valid Arizona driver license and ability to drive City vehicles

Selection Plan

Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions. Eligible applicants will then be invited to participate in a phone screen interview.

  •  Phone Screens will be held on October 28, 2020

The highest scoring applicants from the Phone Screens will be invited to participate in the Virtual Oral Board interviews.

  • Oral Board Interviews will be held the week of November 2, 2020

Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List.  An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as:

  • 10% of your rating for Education and Work experience
  • 10% of your Phone Screen
  • 80% of your Oral Board Interview

This recruitment will establish a civil service list that will be utilized to fill vacancies occurring within the next 6 months.

Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List.  If you qualify for preference points as outlined in the Employment Profile, you must bring your documents to the oral board interview.  The DD 214 must be a copy that indicates characterization of service.  

If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please email Denise.Kendle@tucsonaz.gov at least 48 hours prior to the evaluation.

Pre-employment Medical Testing Requirements


Bulletin Footer

To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.