Dispatch Maintenance Division
|Date Opened||10/5/2020 1:10:00 PM|
|Close Date||10/19/2020 11:59:00 PM|
|HR Analyst||Jocelyn D. Maez|
|Salary||$20.54 - $33.97/per hour ***Salary in accordance with Administrative Directives***|
|Job Type||Department Employees Only|
* * * THIS POSITION IS ONLY OPEN TO CURRENT TUCSON WATER PERMANENT AND PROBATIONARY EMPLOYEES * * * *
To remain eligible, you must maintain your permanent or probationary Civil Service employment status through the actual date of transfer. If you are not a current permanent or probationary Civil Service employee at the date of transfer, you will not be eligible for this position. Non-permanent, interns, or appointed employees are not eligible.
The Eligibility List may be used by Tucson Water to fill approved vacancies occurring in the next 6 months. Selection will be made in accordance with CSR III, Section 2. The list of employees eligible for consideration will remain in effect for 6 months. Examination results and current status will be communicated by email.
The Maintenance Division of Tucson Water is seeking a skilled professional to fill the Water Services Supervisor to oversee the Communications Center. This position is responsible for coordinating and managing the dispatching and inbound customer call activities of the Communication Operators. This position requires considerable leadership and initiative, as well as independent judgement in supervising staff and completing assignments in accordance with established standards and specifications.
Assists with the implementation, evaluation and interpretation of department policies, projects and procedures.
Monitors work efficiency by reviewing procedures and developing new workflows.
Manages dispatching operations, coordinates and determines priorities of workload, monitoring levels of resources, establishing timelines, assigning work, monitoring progress, recommending changes and suggestions.
Serves as the Blue Stake liaison between Tucson Water and other utilities, monitoring progress, and provides process training to other employees.
Implements controls for appropriate unit staffing and effectiveness by participating in the recruitment and hiring of employees, making recommendations on employee discipline, and other human resources issues, evaluating and managing employee performance, discussing and identifying personnel issues and facilitating resolutions, promoting positive morale in the unit, ensuring staff is trained appropriately for maximum performance, and providing leadership and guidance.
Coordinates Right-of-Way permitting and permanent patch activities collaborating with other utilities, contractors, and customers.
Coordinates the processing of all damage and loss risk management claims for Tucson Water.
Contributes to the needs of the community and City by implementing and causing others to implement the organization's values and strategies by leading through example, competency, and accountability.
Provides customer service by responding to information requests, conducting research, providing solutions to problems, and correcting errors.
Ensures that unit work conforms to local, state, and federal governmental regulations, and other applicable rules and requirements.
Minimum Education Level & Type: 6 months post High School
Minimum Experience Qualifications: At least 4 years experience in water system installation, repair, meter reading, dispatch, or customer service operations
Valid and Unrestricted Class D - Driver's License
You are encouraged to print this bulletin because it contains important dates and information that will not be available online once this position closes.
Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions. The highest scoring applicants will then be invited to participate in a Virtual Oral Board interview.
Upon completion of all examination processes, the highest scoring applicants will be placed on an Eligibility List. An applicant's ranking on the list will be based on their final score which will be calculated as:
This recruitment will establish a civil service list that may be utilized to fill vacancies occurring at Tucson Water within the next 6 months. Hiring interviews may be conducted post list and prior to final selection.
If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please contact Jocelyn D. Maez at 520.837.2113 at least 48 hours prior to the evaluation.
The Employment List may be used by Tucson Water to fill vacancies in this classification within the next 6 months. Selection will be made in accordance with CSR III, Section 2. The list of employees eligible for consideration will remain in effect for 6 months. Examination results and current status will be communicated by email.
The following information pertains to driving requirements for this classification with the City of Tucson. Under "Driving Level" None, Secondary or Primary, refers to the driving responsibility as it relates to the essential functions of the classification. License Type, is just that, the type of Arizona Driving License required for the classification. If the position requires a Commercial Drivers License (CDL), the endorsements will be listed under "Endorsements." Under Safety Sensitive a "Yes" means employees with this classification are subject to pre-employment and random drug testing. License Type A,B,C,D,or M may require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. Exceptions to classification driving requirement's may exist based on position.
Driving Level: Primary
License Type: Valid and Unrestricted D - Driver
CDL Endorsements: None
Safety Sensitive: No