SYSTEMS ANALYST

Recruitment #2009-0750-001

Introduction

The City of Tucson Information Technology Department (ITD) provides support for all departments within the City organization spanning several lines of business including citizen services, public safety, public works, and back-office business applications. The diversity of business functions and supporting technologies makes for a dynamic work environment that is both challenging and rewarding.

The ITD is looking for a dynamic team-player with strong technical and communication skills to help advance the role of technology in the City as a Systems Analyst.  Systems Analysts provide technical subject matter expertise for new projects and initiatives; proactively maintain enterprise software applications; provide end-user technical support; and document systems and support procedures.  The ideal candidate will have strong interpersonal skills, be an excellent communicator, have direct experience supporting and maintaining enterprise applications, and the ability to collaborate with a wide range of stakeholders.

This position requires advanced application system support, analytical and documentation skills to support the business needs of the organization.  Systems Analysts frequently interact with stakeholders at all levels of the organization. 

This position requires periodic after-hours on call.

Essential Functions

Assesses the needs of end-users by documenting current physical and logical systems and new system requirements through the use of interviews and formal structured analysis techniques.

Elicits and documents system requirements through a variety of processes including interviews, observation, workshops and formal analysis techniques.

Assesses the impact system changes and issues will have on integrated systems.

Plan for updates and software release upgrades in collaboration with other ITD resources.

Apply enhancement/upgrades to software applications. Ensures the installation of all necessary software components on servers, desktops and mobile clients in collaboration with other ITD resources.

Designs, prepares, and executes test plans.

Analyze business processes to develop clear, concise and unambiguous requirement documents.

Develops program specifications, including logical procedures to solve problems or provide more efficient computer operations, develops cost statistics, and presents recommendations to management.

Writes computer programs, designs, prepares, and executes test plans, creates backup plans, and initiates new systems or programs.

Prepares and presents training materials and instructs user personnel in the use of computer systems. Develops procedure manuals for end-users.

Create system backup and recovery plans for continuity of operations in cooperation with other IT resources

Periodically evaluates implemented systems and presents progress reports to management.

Troubleshoot and solves daily production system problems as they occur.

Occasionally directs helpers, assistants, seasonal employees, interns, volunteers or temporary employees and may temporarily act in a higher capacity.

Minimum Qualifications

Minimum Education Level & Type: Bachelor's Degree

Minimum Experienced Qualifications: At least 3 years of experience in systems analysis, design programming, testing, and implementing computer-based information systems

Preferred Qualifications

Bachelor's degree in Information Technology, Management Information Systems, or Computer Science

Master's degree in Information Technology, Management Information Systems, or Computer Science

Outstanding problem solving and trouble shooting skills are essential. Advance level skills in systems analysis and design with a background in programming are strongly preferred. Candidates should have an understanding of scripting languages and the ability to write scripts to automate the running of multiple commands. Strong candidates will have an understanding of structured query language (SQL) and the ability to apply basic data manipulation SQL in practice.

Selection Plan

As part of the online application process all applicants are required to submit BOTH a Cover Letter and Resume as one document under the "Resume" tab. Cover Letters and Resumes will be reviewed and scored. Please ensure your application contains the required materials prior to submission. Applications received without a cover letter and  resume will be considered incomplete.

Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions. The highest scoring applicants will be invited to participate in a phone screen.

  • Phone Screen Interviews will be held: October 14 2020

Applicants who pass the phone screen will be invited to participate in an in-person panel interview.

  • Panel Board Virtual Interview will be held: October 21, 2020

Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List.  An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as:      

  • 10% of your rating for education and work experience
  • 10% of your rating for your cover letter and resume
  • 80%of your rating for your panel board interview

This recruitment will establish a civil service list that will be utilized to fill vacancies occurring within the next 6 months.

Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List. If you qualify for preference points as outlined in the Employment Profile, you must bring a copy to the panel board interview and present it to the HR facilitator. The DD214 must be a copy that indicates characterization of service.

If you are in need of Americans with Disabilities Act-related accommodation during the assessment process, please email Erin.Gallego@tucsonaz.gov at least 48 hours prior to the evaluation.

Conclusion

This position requires a satisfactory criminal background check, Motor Vehicle history report, and public records check. Reference checks may also be conducted prior to an offer of employment. Employment offers are contingent upon successfully passing any of the above requirements. A valid Arizona Driver's license is also a requirement while holding this position.

Any positions that support Public Safety directly will be required to complete the Non-Sworn Questionnaire and successfully pass an extensive criminal background check conducted by the Tucson Police Department.

Pre-employment Medical Testing Requirements

None

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To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.