CUSTOMER SERVICE REPRESENTATIVE - Public Defenders Office

Recruitment #2007-0152-001

Introduction

 

  * * * THIS POSITION IS ONLY OPEN TO CURRENT CITY OF TUCSON PERMANENT AND PROBATIONARY EMPLOYEES * * *

To remain eligible, you must maintain your permanent or probationary Civil Service employment status through the actual date of transfer. If you are not a current permanent or probationary Civil Service employee at the date of transfer, you will not be eligible for this position. Non-permanent, appointed employees, and interns are not eligible.

General Description

Provides customer service, performs clerical duties, and serves as department receptionist.  

Essential Functions

Provides customer service by answering telephones, greeting customers, providing information, responding to requests, occasionally handling challenging clients, researching inquiries, and communicating with the public and office personnel.

Performs clerical duties by preparing and maintaining files, records and logs, picking up and distributing mail, maintaining and ordering supplies, entering and correcting information in the computer system, completing, distributing and processing work orders, transcribing documents, processing time cards and payroll, maintaining schedules and calendars, preparing travel orders, correspondence, purchase orders, and various reports and forms, processing various billings, copying, faxing, accepting deliveries, and notifying appropriate staff and preparing data for daily jail video review hearings.

Minimum Qualifications

Minimum Education Level & Type: High School Diploma or G.E.D.

Minimum Experience Qualifications: At least 1 year experience in customer service and operation of a computer and office equipment, and handling money and other forms of payment

Preferred Qualifications

Court or Law Office Experience

JustWare Case Management System Experience

Multi-Line Phone System Experience

2nd Language (Spanish)

Selection Plan

Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and their responses to their supplemental questions. The most qualified applicants will then be invited to participate in the Oral Board process.

  • Virtual Oral Boards will be held August 17, 2020

Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List.

An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as:

  • 20% for your Training and Experience
  • 80% for your Panel Interviews

This recruitment will establish a civil service list that will be utilized to fill vacancies occurring within the next 6 months.  

If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please email Erin.Gallego@tucsonaz.gov at least 48 hours prior to the evaluation.  

Conclusion

Communications throughout this process will be sent via email exclusively so please ensure your browser accepts emails from jobs@tucsonaz.gov and check your email account regularly; this may include your junk box/spam filter. Failure to respond or follow instructions will result in disqualification.

Pre-employment Medical Testing Requirements

None

Unless at Tucson Police Department, then:

Non-NIDA Drug Test

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To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.



Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.