Coordinated Entry Assessment and Housing Navigator Coordinator

Recruitment #2006-1461-001



**Salary in Accordance with City Administrative Directives**

The City of Tucson has an exciting job opportunity for someone to join the Housing & Community Development Department (HCD) in a position that will provide a positive impact on the community. If your career aspiration is to really make a difference, consider joining HCD to help them deliver their mission - Tucson:  A Home for Everyone.


General Description

The Coordinated Entry Assessment and Housing Navigation Coordinator is an integral member of the TPCH Coordinated Entry system and is primarily responsible for support in implementation of the community's assessment and housing navigation plan.  This includes continuous quality improvement, marketing and affirmative outreach, communications, grant and sub-recipient management, direct service delivery and coordination with community planning bodies.  Tasks will involve coordination of the existing resources within the community, engagement with outreach teams and case managers, conducting assessments in areas of need, development of new resources, and reporting on the successes of the Coordinated Entry system.  The Assessment and Housing Navigation Coordinator will also work with the Homeless Management Information System (HMIS), lead TPCH Coordinated Entry Committee, and other staff on data-driven projects and information requests throughout the year.  This position may be responsible for supervising two or more Coordinated Entry Housing Navigators.

Coordinates project activities, including contracts for services. Some positions manage rental properties. Provides information to neighborhood associations regarding City policies, processes, and procedures as it relates to neighborhood association organization, developing tools and methods for communicating with their members, establishing programs designed to improve neighborhood quality of life, and responding to inquiries through NOVA and other City customer intake systems.

Essential Functions

Supervises and coordinates the equivalent of two or more fulltime employees and all assigned work in a unit ensuring timely and quality activities to respond to the needs of the City, community, department, and unit.

Assists with the implementation, evaluation and interpretation of department policies, projects and procedures.

Manages, coordinates, and determines priorities of work load, monitoring levels of resources, establishing time lines, assigning work, monitoring progress, recommending changes and suggestions, writing, reviewing and editing reports prepared by staff, and approving completed projects and reports.

Implements controls for appropriate unit staffing and effectiveness by participating in the recruitment and hiring of employees, making recommendations on employee discipline, and other human resources issues, evaluating and managing employee performance, discussing and identifying personnel issues and facilitating resolutions, promoting positive morale in the unit, ensuring staff is trained appropriately for maximum performance, and providing leadership and guidance.

Contributes to the needs of the community and City by implementing and causing others to implement the organization's values and strategies by leading through example, competency, and accountabilities.

Provides customer service by responding to information requests, conducting research, providing solutions to problems, and correcting errors.

Ensures that unit work conforms to local, state, and federal governmental regulations, and other applicable rules and requirements.

Plans, organizes, implements, and assists in the coordination of project activities by monitoring funding allocations, coordinating fund distribution, developing policies, coordinating various services, attending meetings, managing and monitoring various aspects of the project, communicating with other departments and agencies, analyzing and resolving organizational and procedural problems, completing program client intake and qualification for program assistance.

Develops and coordinates contracts for services by negotiating and writing contracts, monitoring contract performance, investigating and resolving complaints, reviewing reports, approving payment requests, and maintaining files.

Develops and manages various programs by conducting site visits, providing technical assistance as needed, inputting data into the computer, writing grant applications, coordinating activities of staff, reviewing technical standards and budgets, responding to management and public requests, and managing relocation programs.

Minimum Qualifications

Minimum Education Level & Type: Associate's Degree

Minimum Experience Qualifications: At least 2 years of experience delivering community services for people experiencing or at risk of experiencing homelessness

Valid and unrestricted Class D Arizona driver's license and ability to drive City of Tucson vehicles

Special Job Requirements

Knowledge of the Microsoft Office Suite and advanced proficiency with data input, reporting and continuous quality improvement within  the Homeless Management Information System (HMIS)

Proficiency with Service Prioritization Decision Assistance Tool (SPDAT) or similar assessments antriage tools

 Ability to coordinate multiple agencies and service providers to coordinate care, housing, and service access for individuals experiencing homelessness

Excellent communication skills, to include the ability to communicate clearly in writing anverbally to wide range of audiences

Familiarity and knowledge of the Tucson Pima Collaboration to End Homelessness and/or another HUD Continuum of Care

Outstanding organizational skills and ability to effectively prioritize and manage multiple tasks at thsame time, with a full calendar of meetings and events

Ability to conduct self-directed work and function as a part of a team



Continuous Quality Improvement:

·   Administer assessment, housing stabilization planning, and other training as needed for TPCH Coordinated Entry Access Points, outreach programs, and community navigators

·   Provide administrative support to the annual Coordinated Entry system evaluation and system improvement plans

·   Conduct regular assessment of the Coordinated Entry system and develop system improvement strategies in partnership with the TPCH Board, Coordinated Entry Committee, and HMIS Lead

·  Monitor effectiveness of navigation and housing stabilization services and recommend system improvements as needed


Marketing and Affirmative Outreach:

·    Develop and implement outreach/marketing strategies to reach people experiencing or at risk of experiencing homelessness including affirmative outreach strategies targeting people least likely to apply for services

·   Conduct community outreach to landlords, community groups, and the general public regarding homelessness, the Coordinated Entry system, and efforts to prevent and homelessness in Tucson and throughout Pima County



·  Develop and Facilitate communication and coordination among Coordinated Entry access points, community assessors, outreach programs, and navigation service providers

·      Coordinate and issue external communications regarding the Coordinated Entry system

·      Serve as point of contact for public inquiries regarding the Coordinated Entry system, referring media requests to appropriate person(s) as defined by the TPCH Governance Charter and/or Operating Policies

·     Issue written communications and respond to information requests from the TPCH membership and broader community regarding Coordinated Entry system changes

·     Issue written and oral communications to internal Coordinated Entry system stakeholders and TPCH Board when such communications relate to the City of Tucson’s Coordinated Entry responsibilities

·       Maintain accurate and up to date information about Coordinated Entry services and access options on the TPCH website, 211 Arizona, and other outlets


Grant and Sub-recipient Management:

·       Maintain accurate grant and sub-recipient files

·       Coordinate monthly Coordinated Entry grant team meetings and activities

·     Prepare and issue sub-recipient agreements in accordance with funder requirements and City of Tucson policies

·       Conduct risk assessment, monitoring, and performance evaluation of sub-recipient agencies

·     Review sub-recipient payment requests and programmatic reports for compliance with funder and City of Tucson requirements and performance goals and process approved payment requests

·       Manage grant budget to ensure timely and allowable use of federal funds; compliance with federal, TPCH, and City of Tucson requirements; and completion of project objectives

·       Prepare reports for submission to City of Tucson, TPCH, funding agencies, and broader community

·       Prepare funding requests to support the Coordinated Entry system

·   Provide technical assistance to subrecipient agencies to promote best practices and effective coordination of assessment, navigation, and housing stabilization services


Direct Service Delivery:

·       Coordinate centralized scheduling process for Coordinated Entry access points

·   Conduct Coordinated Entry assessment and housing stabilization planning with persons experiencing or at risk of experiencing homelessness

·       Conduct navigation and housing stabilization services as needed with persons experiencing or at risk of experiencing homelessness


Case Conferencing:

· Collaborate with the TPCH HMIS Lead to facilitate case conferencing and other activities to expedite housing placement and success of persons experiencing or at risk of experiencing homelessness


System Coordination:

·       Represent the City of Tucson on the TPCH Coordinated Entry Committee and/or other community committees, subcommittees, and work groups as assigned

·       Develop and implement best practices in assessment, housing navigation, and housing stabilization services in collaboration with TPCH stakeholders

·       Collaborate with the HMIS Lead and TPCH Coordinated Entry Committee to conduct annual review of the TPCH Coordinated Entry Policies and Procedures and update as needed

·       Coordinate training and communication between public access points to ensure consistent delivery of triage, diversion, housing stabilization, and assessment services

·       Conduct annual monitoring of public Coordinated Entry access points, issue reports to the TPCH Coordinated Entry Committee and TPCH Board, and implement performance improvement strategies as needed

Preferred Qualifications

Bachelor’s degree 

Minimum 2 years of experience delivering community services for people experiencing or at risk of experiencing homelessness

Prior supervisory experience

Previous case management experience for highly vulnerable individuals experiencing homelessness

Previous experience participating within coordinated entry processes, including assessment and reporting, housing navigator assignment, case conferencing, and housing referrals with a preference for local expertise within Pima County

Prior experience as a senior case manager or supervisor, while providing outpatient mental health and supportive housing services for individuals living with mental illnesses and a history of chronic homelessness

Prior experience successfully managing federal grant awards with a preference for prior experience managing U.S. Department of Housing & Urban Development Emergency Solutions Grant and/or Continuum of Care Program awards

Bilingual: Spanish/English (preferred)

Selection Plan

Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions.

Based on number of qualified applications received, a Phone Screening component may be conducted during the week of July 6, 2020. 

As this position will require a significant amount of database and Excel usage, a practical exam may be distributed following the phone screens during the week of July 6, 2020.

Qualified applicants will then be invited to participate in an Oral Board Interview.  Oral Board interviews will be held during the week of July 13, 2020. Due to current COVID-19 concerns, Oral Board Interviews will be held virtually through Microsoft Teams.

Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List.  An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as:       20% of your rating for education and work experience 10% of your rating for the phone screen (if phone screen is used) 10% of practical examination, 60% of your oral board interview.  If phone screen evaluation is not used, oral board interview will count for 70% of your rating.

This recruitment will establish a civil service list that will be utilized to fill vacancies occurring within the next 6 months. Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List.  If you qualify for preference points as outlined in the Employment Profile, you must present appropriate documentation at the time of the exam/interviews. The DD 214 must be a copy that indicates characterization of service.

If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please call and leave a message for Denise Kendle at 520 837-6958 at least 48 hours prior to the evaluation.

Pre-employment Medical Testing Requirements


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To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.