Recruitment #2002-6305-001



The Tucson Police Department invites applicants for the position of Community Service Officer (CSO). A CSO is a professional staff employee who provides operational support to community members in a law enforcement environment where a commissioned officer is not required. This is an excellent opportunity for individuals with strong report-writing, investigative, and interviewing skills to serve the Tucson community and be a part of a growing, innovative law enforcement agency!

The Community Service Officer is responsible for assisting the Field Services Bureau by responding to requests for community assistance, completing investigations, compiling reports for minor non-injury traffic accidents and criminal damage. The position supports the Code Enforcement Division by responding to calls for assistance with city policy and procedure information for minor criminal offenses.  

This is an excellent opportunity to work for the Tucson Police Department. It is critical that candidates be aware and consider the following job elements before submitting application: 

  • Incumbents will be required to work rotating shifts, weekends and holidays. Overtime will be required as necessary.
  • The training process is extensive; incumbents will attend an academy that is 8 weeks long and requires a high level of commitment and time dedication.
  • The probation period is 18 months. 
  • Work is fast-paced and often stressful. It requires the ability to adjust quickly to changing job assignments and the ability to safeguard confidential information.
  • Incumbents will often be exposed to highly sensitive and graphic content to include written documentation, photos and other evidence collected as part of investigative reports.
  • This position requires the ability to safely drive both sedan and SUV-type vehicles during daylight and nighttime hours. This requirement also includes times of inclement weather.
  • Incumbents will be frequently exposed severe weather conditions to include excessive heat and heavy rain.

The City of Tucson offers a robust total rewards package to include a comprehensive benefits package, retirement, paid-time off, tuition reimbursement, employee assistance programs, and professional development opportunities.

Apply Now!

General Description

Responds to and investigates non-emergency crimes, accidents, and dispatched calls. Provides customer service.

Essential Functions

Investigates crimes by interviewing witnesses and victims, dusting for fingerprints, gathering, tagging and storing evidence, taking photographs, confirming status of stolen property, initiating recovery procedures, and preparing reports.

Responds to and investigates traffic accidents by securing the collision scene, clearing the roadway, interviewing drivers and witnesses, arranging for medical care if necessary, taking photographs, entering information into a computer and preparing reports.

Provides customer service by answering the telephone, recording and entering information into a computer, responding to requests for information, gathering information to complete police reports and referring callers to agencies and resources.

Recovers located property, enforces parking ordinances, testifying in court, provides training for new personnel, participates in missing person searches and directs traffic.

Minimum Qualifications

Minimum Education Level & Type: High School Diploma or G.E.D.

Minimum Experience Qualifications: No experience

Valid and Unrestricted D - Driver License 

Pre-Screen Questionnaire Instructions

The Preliminary Applicant Questionnaire is a fillable web form. You must complete your profile with the City of Tucson AND submit a completed Preliminary Applicant Questionnaire by the deadline to be considered for this job opening (both are required). The deadline to submit the Preliminary Applicant Questionnaire is March 8, 2020.

Completed Preliminary Applicant Questionnaire can only be submitted online. No other form of delivery will be accepted. You will need to type your responses into this web form document and submit into the system when prompted to do so. Please ensure you complete all the questions. You may start and save, to complete and submit at a later time. If you utilize this Save and Close feature, a link will be emailed to you, so you can return to where you left off. Do not return to the original link on this page to complete the questionnaire. Doing so will require you to start over.

Please fully disclose all relevant information on the Preliminary Applicant Questionnaire. Discrepancies and omissions will be uncovered during an exhaustive background investigation and polygraph examination, so it is not in your best interest to be less than truthful. One of the fundamental requirements of working in law enforcement is the ability of an individual to adhere to and demonstrate the highest legal and ethical standards. Unfortunately, it is our experience that a number of applicants will fail due to material omissions or untruthfulness. If you are untruthful, dishonest, knowingly omit, falsify, conceal or obscure required information during any part of the application and hiring process, you will be PERMANENTLY DISQUALIFIED from ever being employed by the Tucson Police Department in ANY capacity.

Selection Plan

Applicants who successfully complete an employment application, meet minimum qualifications, and successfully complete the Preliminary Applicant Questionnaire by 5:00 PM on March 8, 2020 will receive an invitation to the written exam. Invites will be sent on March 12, 2020.

  • Written exam will take place March 19, 2020

Applicants who successfully pass the written exam will be invited to an oral board.

  • Oral boards will take place March 26, 2020 and March 27, 2020 as a secondary date.

An applicant's ranking on the Employment List will be based on their final score which will be calculated as:

  • 40% of the rating for the Written Test  
  • 60% of the rating for the Oral Board

Applicants passing both the written examination and Oral board Interviews will be placed on the Civil Service list.  The civil service list will be utilized to fill vacancies occurring within the next 6 months.  Candidates placed on the Employment List must successfully pass the following:   

  • An extensive background investigation, including local, state and national criminal and fingerprint checks
  • Driving History
  • A polygraph examination to verify information you have supplied in the background questionnaire


Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List.

If you qualify for preference points as outlined in the Employment Profile, you must upload your documentation as part of the application process or email it to The DD 214 must be a copy that indicates characterization of service.

If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please contact Ashley Tellez at 520-837-7755 at least 48 hours prior to the evaluation.

CONTACTS: Communications throughout this process will be sent via email exclusively so please ensure your browser accepts emails from and check your email account regularly. Failure to respond or follow instructions will result in disqualification.  All email inquiries should be directed to Ashley Tellez at 520-837-7755 or email:

Pre-employment Medical Testing Requirements

Basic Physical

Long Audio Test

Respirator Physical

Hep B Vaccine (follow City of Tucson protocol)


TB Skin Test

Non-NIDA Drug Test

30 lb Lift Test

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To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.