Recruitment #2001-6363-001


The Public Safety Communications Department has an exciting opportunity for an innovative, dynamic leader to assist the Director with the strategic vision, employee development, and community engagement.  Please come join our team!

Tucson is the second largest city in Arizona with a culturally diverse population of 528,000.  Tucson’s metropolitan area of one million people is surrounded by four majestic mountain ranges.  Tucson offers residents and visitors year-round sunshine.  Tucson is the ideal location for the outdoor enthusiast.  The Sonoran Desert Valley and surrounding mountains offer hiking, biking, horseback riding, bird watching, championship golf, skiing, and countless other recreational activities.  The region is a cycling paradise and has been designated a Gold Level Bicycle Friendly Community by the League of American Bicyclists.  Some of the attractions that draw families and children of all ages, including the ‘young at heart’, are the Reid Park Zoo, the Tucson Children’s Museum, the Tucson Botanical Gardens, and the Pima Air and Space Museum.  Nationally known regional attractions include the Arizona Sonoran Desert Museum, Mt. Lemon, Saguaro National Monument, and the Kitt Peak National Observatory.

General Description

Assists the Director in planning, organizing, and coordinating all programs, functions and activities of the Public Safety Communications Department related to services for both public and partnering agencies in the areas of evaluation, assessing and coordination of emergency 911 calls and radio dispatch for Police, Fire and EMS specialties.   

Assists the Director by providing leadership on an organization-wide and community basis to ensure that public services are provided in alignment with the City's strategic objectives.  

Evaluates personnel and program performance, prepares and administers the Department budget, and develops strategies for enhanced organizational efficiency and effectiveness.

Distinguishing Characteristics

The job is widely varied, involving analyzing and evaluating many complex and significant variables. City-wide policies, procedures, or precedents may be developed and/or recommended.

Reports to: Director of Public Safety Communications.

Essential Responsibilities/Duties

Assists the director in planning, implementing, directing and managing of all functions and resources of the department to achieve the strategic objectives of the department and the City in an efficient and effective manner.

Acts in the director's absence by attending meetings, making decisions, and providing department leadership.  

Assists the director with implementing the department vision and assists in leading the department for maximum employee productivity and morale through hiring, disciplining, evaluating employee performance, investigating and resolving grievances and other human resources actions. 

Develops and administers the department budget with staff assistance.  

Implements and evaluates staff department policies, projects and programs. Analyzes organization and community needs, analyzes trends, reviews statistics and opportunities and communicates information to the director.   

Develops strategic partnerships and contacts with community representatives, external agencies, and other organizations to develop a sense of relevant issues facing our community and to respond as a representative of the City. 

Ensures the department operations conform with local, state and federal governmental regulations, and other applicable rules and requirements such as National Emergency Number Association (NENA) and Association of Public Safety Communication Officials (APCO) Standards.    

Facilitates solutions to complex problems facing the department. Maintains professional knowledge through such means as attending seminars, reviewing professional publications and participating in professional organizations.

Assists with Strategic Planning of Technology Infrastructure Assists with Operational Resilience of City Emergency Consortium Plan Interacts with the public by preparing and delivering program content to the public, responding to public inquiries and contacting various City departments, the news media and the public regarding public safety communication issues and services.

Coordinates with outside agencies such as the Arizona Department of Administration, Pima County Office of Emergency Management, Pima County Wireless Integrated Network (PCWIN) and Regional Consortiums.  

Performs other related duties as assigned or requested.  

Minimum Qualifications

Minimum Education Level & Type: Bachelor's Degree  

Minimum Experience: At least seven (7) years in public safety of which five (5) years has  been in a supervisory role in a related functional area. 

"Supervisory" is defined as having supervised at least one (1) full-time FTE.

Preferred Qualifications

Master's Degree in Public Safety 

Selection Plan

Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and their responses to the supplemental questionnaire. The highest scoring applicants will then be invited to participate in a telephone interview:

Telephone Interviews: February 5, 2020

Applicants who successfully complete the telephone interview will be invited to the following:

Practical Skill Evaluation: February 25, 2020

Oral Board Interviews: February 26, 2020

Employee Panel Interview: February 27, 2020 

Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List to be used to fill vacancies occurring within the next 6 months.

An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as:

· 10% Education and Experience

· 40% Practical Skill Evaluation

· 40% Oral Board Interview

· 10% Employee Panel Interview

 Candidates placed on the Employment List will be subject to the following:

· An extensive background investigation, including local, state and national criminal and fingerprint checks 

· Driving History 

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To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.