INFORMATION TECHNOLOGY MANAGER

Recruitment #2001-0762-001

Introduction

The City of Tucson Information Technology Department (ITD) provides support for all departments within the City organization spanning several lines of business including citizen services, public safety, public works, and back-office business applications.  The diversity of business functions and supporting technologies makes for a dynamic work environment that is both challenging and rewarding.  

 

The ITD is seeking an IT Manager to join our Client Application Services management team.  The Client Application Services team provides technical subject matter expertise for new projects and initiatives; pro-actively maintains enterprise software applications and data; provides end-user technical support; and documents system and support procedures for all of the City’s lines of business.   As a member of the management team, the IT Manager is responsible for the daily operational management and personnel management of approximately 6 full-time employees.  The ideal candidate will have strong interpersonal skills, be an excellent communicator, have direct experience managing IT personnel, and the ability to collaborate with a wide range of stakeholders.  

General Description

Manages information technology personnel and systems. Directs the development and maintenance of information technology programs.

Essential Functions

Exercises regular independent judgment while performing the following:

Regularly directs or supervises the work of at least two fulltime employees at the supervisor level in the section. Coordinates assigned supervisory personnel and their projects ensuring timely and quality activities for the benefit of the section, division, department, City and the community.

Oversees the planning, implementation, direction and management of all functions and resources of the section to achieve the strategic objectives of the department and the City in an efficient and effective manner.

Assists with the implementation and evaluation of department policies, programs, projects and procedures. Assists with implementing the department vision through section activities and leads the section to maximum employee productivity and morale through hiring, disciplining, evaluating employee performance, investigating and resolving grievances and other coordinating human resources actions.

Develops and administers the section budget with staff assistance. Analyzes organization and community needs, analyzes trends, reviews statistics and opportunities communicates to the department leadership of impending developments. Develops strategic partnerships and contacts with community representatives, external agencies, and other organizations to develop a sense of relevant issues facing our community and to respond as a representative of the City.

Implements the values of the organization through example and accountabilities.

Ensures that section operations conform with local, state, and federal governmental regulations and other applicable rules and requirements.

Facilitates solutions to problems facing the department. Maintains technical or professional knowledge through such means as attending seminars, reviewing professional publications, taking classes and participating in developmental activities.

Provides advice and direction to technical and professional employees on matters pertaining to systems development, quality assurance, computing and telecommunications equipment requirements and staffing.

Leads the development and continuing refinement of the City's critical systems-related programs.

Develops the migration and integration of the City's separate systems into an enterprise-wide architecture.

Resolves customer service issues by meeting with customers, researching service problems, identifying problems and providing solutions.

Manages and directs projects by developing timelines and project parameters, reviewing and approving plans and documents, devising solutions to problems, ensuring projects are completed effectively and efficiently, reviewing and approving agreements, authorizing payments, conducting and attending meetings and meeting with associated parties.

Performs administrative duties by preparing and reviewing reports and correspondence, reviewing and developing policies and procedures, providing advice, researching and analyzing information.

Minimum Qualifications

Minimum Education Level & Type: Bachelor's Degree

Minimum Experience Qualifications: At least 5 years of experience in information technology.  At least 3 of required 5 years in a Lead or Supervisory capacity in a related functional area.

"Lead" is defined as leading at least one (1) full-time FTE in a work unit.  It does not include leading projects, departments, contractors, interns, etc.

"Supervisory" is defined as having supervised at least one (1) full-time FTE.

Special Job Requirements

Minimum qualifications must be met as identified above.  Experience for education equivalency will not be accepted.

You must upload proof of college education.

Selection Plan

 As part of the online application process all applicants are required to submit/upload a cover letter and resume under the "Resume" tab. Resume and cover letter will be reviewed and scored.  Please ensure your application contains the required resume and cover letter prior to submission. 

Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions. The highest scoring applicants will then be invited to participate in the interview process.

Oral board interviews will take place the week of February 24, 2020.  

Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List.  An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as:  

  • 10% of your rating for education and work experience
  • 10% of your rating for resume
  • 10% of your rating for cover letter
  • 70% of your rating for Oral Board interview.

This recruitment will establish a civil service list that will be utilized to fill vacancies occurring within the next 6 months.

Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List.  If you qualify for preference points as outlined in the Employment Profile, you must present your documentation at the Oral Board interviews. The DD 214 must be a copy that indicates characterization of service.  

If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please email Pilar.Jauregui@tucsonaz.gov at least 48 hours prior to the evaluation.

Conclusion

You are encouraged to print this bulletin because it contains important dates and information that will not be available online once this position closes.  

Additionally, communication during this process will be sent via email to the email address on file, so please ensure your browser accepts emails from jobs@tucsonaz.gov and check your email account regularly; this may include your junk box/spam filter.  Failure to respond or follow instructions may result in disqualification.

Pre-employment Medical Testing Requirements

None

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To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.