Recruitment #1909-6331-001


The Public Safety Communications Department is seeking qualified individuals to fill multiple vacancies for the Public Safety Communications Specialist II position. The position involves skilled radio communications that includes dispatching emergency and non-emergency calls for service. It requires the dispatcher to relay critical information via a radio system to public safety personnel who are dispatched on calls for service. This position also evaluates, triages, and then disseminates information to public safety personnel in addition to keeping track of their location and welfare. It also requires the dispatcher to access and enter computer information according to established policies and procedures. Extensive keyboarding and multi-tasking abilities are essential.



To remain eligible, you must maintain your permanent or probationary Civil Service employment status through the actual date of transfer. If you are not a current permanent or probationary Civil Service employee at the date of transfer, you will not be eligible for this position. Non-permanent or appointed employees are not eligible.

The Eligibility List may be used by any City department with an approved vacancy to fill in the next 6 months. Selection will be made in accordance with CSR III, Section 2. The list of employees eligible for consideration will remain in effect for 6 months after their names are provided to the hiring authorities. Examination results and current status will be communicated by email.

General Description

This classification is a senior-level position that will be responsible for assessing emergency 911 and Public Safety Answering Point (PSAP) communication requests for service from both public and partner agencies.  Employees in this classification will serve as a first responder and will answer, assess, and route emergency 9-1-1 calls for both Police and Fire/EMS specialties.  This classification also performs radio dispatch and support functions of one discipline of either Police or Fire/EMS specialties.

Essential Functions

Answers, evaluates, and prioritizes incoming and outgoing telephone calls including but not limited to emergency 911, administrative, “hot lines,” Telecommunication Device for the Deaf (TDD), hospital, City departments, partner agencies, and general public inquiries


Answers multi-line telephone for emergency assistance; asks questions to determine caller's need and location; verifies and obtains event information; provides instructions pre-arrival of law enforcement, Fire, and/or EMS services


Performs interactive law enforcement, fire, and medical communication duties with members of the public and users of the 911 system


Interacts with 911 centers/PSAPs in the region to facilitate and coordinate public safety emergency response for public safety services; transfers calls based on jurisdiction


Receives, coordinates, and disseminates critical information from and to multiple sources/resources based on published protocols and defined standards


Identifies and dispatches closest, most appropriate, response units using multiple data sources.


Supports field operations via trunked radio communications


Documents critical event information and communicate with public safety units via Computer Aided Dispatch (CAD) system


Maintains confidentiality; enters data; performs clerical duties; completes projects and training; reviews and recommends updates to policy


Performs work in rotating shifts including weekdays, weekends, holidays, days, evenings, nights often in a non-traditional work week schedule


Additional Fire and EMS Radio Dispatch Duties include:


Resource selection, routing and radio announcement related to dispatch of emergency responders


Supports Fire and EMS units and facilitate hospital communication using telephone and/or radio.


Additional Police Dispatch Duties Include:


Oversees public safety units’ location and activity through various computer visual displays


Provides vigilant safety and welfare support to include the dissemination of criminal justice information


Coordinates response between patrol officers, detectives, Air Support, SWAT, Hostage, Service Dog, and Crime Scene units, as well as units from outside agencies


Utilizes comprehensive knowledge of local geography


Researches analytical data to supplement response related information and on-scene awareness

Minimum Qualifications

Minimum Education Level & Type: 6 months post High School

Minimum Experience Qualifications: At least 1 year Answering and/or dispatching emergency and non-emergency 911 calls for Police and/or Fire/EMS in a Public Safety Answering Point (PSAP)

Ability to type 45 Net Words Per Minute Net (NWPM)

Minimum work experience requirements must be met in order to be considered. Relevant experience in lieu of education will be accepted.

Selection Plan

Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions. The highest scoring applicants will then be invited to participate in an Oral Board Interview and a Typing Exam. The typing exam is a pass-fail and candidates must achieve a score of 45 WPMN.

  • Oral Board Interviews & Typing Exam will be held: The week of September 23, 2019.

Upon completion of all examination processes, the highest scoring applicants will be placed on an Eligibility List.  An applicant's ranking on the list will be based on their final score which will be calculated as:

  • 5% of your rating for education and work experience
  • 95% of your oral board interview

If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please call Liliana Almeraz at (520) 837-4303 at least 48 hours prior to the evaluation.

The list may be used by any City department with an approved vacancy to fill in the next 6 months. Selection will be made in accordance with CSR III, Section 2. The list of employees eligible for consideration will remain in effect for 6 months after their names are provided to the hiring authorities. Examination results and current status will be communicated by email.

Pre-employment Medical Testing Requirements

Long Audio Test

Non-NIDA Drug Test

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To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.