INFORMATION TECHNOLOGY SPECIALIST

Recruitment #1908-0742-001

Introduction

 The City of Tucson Information Technology Department is seeking a self-driven, solution and detail oriented individual with great problem solving and customer service skills for an IT Specialist position.  This person will join our Customer service team and will have the opportunity to work on the Service Desk and with the Field Team in the departments that we support.  The Service desk team is responsible for providing end user technical support through hands on telephone, email and remote desktop control.  The position responsibilities include heavy contact with customers, installing and maintaining computer hardware and software, troubleshooting problems, and providing technical assistance to end users of desktop hardware and software, printers, wireless and mobile devices.  The Field Team works directly with our customers and works to resolve issues involving computer hardware and software, troubleshooting problems, and providing technical assistance to end users of desktop hardware and software, printers, wireless and mobile devices.  Both teams require someone with a high level of customer service skills, technical skills, and the ability to work autonomously. 

General Description

Installs and maintains computer hardware and software including servers and networks. Troubleshoots problems and provides technical assistance and training to end users in the use of desktop hardware and software.

Essential Functions

Occasionally directs helpers, assistants, seasonal employees, interns, volunteers or temporary employees and may temporarily act in a higher capacity.

Assists end-users with computer problems by responding to questions, troubleshooting hardware and software problems, and performing maintenance.

Ensures all Help Desk calls are logged, escalated, and closed out. Assigns incident reports to staff for resolution.

Meets with end-users and user departments to schedule computer replacements, produces standard drive images for departments, configures and tests personal computers, and installs software and equipment.

Maintains inventory and equipment by tracking updating and scheduling equipment replacements, removing and replacing equipment, researching and installing hardware.

Tests software upgrades and enhancements to ensure compatibility.

Minimum Qualifications

Minimum Education Level & Type: 6 months post High School

Minimum Experience Qualifications: At least 2 years of experience in computer hardware and software technical support

Selection Plan

You are highly encouraged to print this bulletin because it contains important testing dates and information that you will need to refer to later, as it will not be available after the closing date.

Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions. The highest scoring applicants will then be invited to participate in a phone screen, and then panel board interview.

PLEASE NOTE: Resumes must be uploaded as a PDF or Word document to be considered. Failure to upload your resume as a PDF or Word document will be considered an incomplete application. 

  • Phone screens will take place on:

 Tuesday, October 15, 2019 and Wednesday, October 16, 2019

Candidates that pass the phone screening will then be invited to participate in an panel board interview process.

  • Panel board interviews will take place on:

 Wednesday, October 23, 2019 and Thursday, October 24, 2019.

Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List.  An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as:                               

  • 20% based on your training and education 
  • 80% based on your panel board interview  

This recruitment will establish a civil service list that will be utilized to fill vacancies occurring within the next 6 months.

 Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List.  If you qualify for preference points as outlined in the Employment Profile, you must upload your documentation as part of the application process or email it to Shelly.Urias@tucsonaz.gov. The DD 214 must be a copy that indicates characterization of service.  

If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please Email Shelly Urias at Shelly.Urias@tucsonaz.gov least 48 hours prior to the evaluation.

Conclusion

This position includes support of Public Safety related systems therefore, the successful candidate will be required to pass an extensive criminal background check conducted by the Tucson Police Department. Fingerprinting and reference checks may also be conducted prior to an offer of employment. Employment offers are contingent upon successfully passing any of the above requirements. A valid Arizona Driver's license is also a requirement while holding this position.

Pre-employment Medical Testing Requirements

None

Bulletin Footer

To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.



Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.