PUBLIC SAFETY DISPATCHER

Recruitment #1809-6308-001

Introduction

The Public Safety Communications Department is seeking qualified individuals to fill multiple vacancies for the Public Safety Dispatcher position.  The Public Safety Dispatcher position involves skilled radio communications that includes dispatching emergency and non-emergency calls for service.  It requires the dispatcher to relay critical information via a radio system to public safety personnel who are dispatched on calls for service.  This position also evaluates, triages, and then disseminates information to public safety personnel in addition to keeping track of their location and welfare.  It also requires the dispatcher to access and enter computer information according to established policies and procedures.  Extensive keyboarding and multi-tasking abilities are essential.

 

* * * THIS POSITION IS ONLY OPEN TO CURRENT CITY OF TUCSON PUBLIC SAFETY COMMUNICATIONS PERMANENT AND PROBATIONARY EMPLOYEES * * *

To remain eligible, you must maintain your permanent or probationary Civil Service employment status through the actual date of transfer. If you are not a current permanent or probationary Civil Service employee at the date of transfer, you will not be eligible for this position. Non-permanent or appointed employees are not eligible.

The Eligibility List may be used by any City department with an approved vacancy to fill in the next 6 months. Selection will be made in accordance with CSR III, Section 2. The list of employees eligible for consideration will remain in effect for 6 months after their names are provided to the hiring authorities. Examination results and current status will be communicated by email. 

General Description

Dispatches public safety units in response to requests for emergency police, fire and medical assistance in the metropolitan and surrounding areas. Operates telecommunications equipment to dispatch public safety units and monitors radios and telephone calls.

Essential Functions

Answers multi-line telephone and radio calls for emergency assistance by asking questions to determine the caller's need and location, verifying information and providing pre-arrival instructions.

Dispatches helicopters, police, fire and medical service units by determining the closest available unit to the caller, sending radio frequencies and operating computer aided dispatch programs to relay emergency information to field personnel.

Assigns telemetry channels to medical units, maintains radio contact with responding units, provides patient care instructions to emergency site and provides estimates for the time of arrival of medical units.

Performs related duties by maintaining records of emergency calls, reviewing recorded calls for completeness, grading calls, making and distributing notes to supervisors, providing records of calls to outside agencies, entering information into the computer data system, ordering supplies, making copies of forms, assisting with payroll, updating maps, logs and manuals, monitoring radios for various City departments, taking complaints and reports of minor hazards and dispatching personnel as needed.

Provides on-site training by monitoring radio communications, monitoring computer and telephone work, assisting with the development of effective dispatch techniques and radio communication and documenting strengths and weaknesses.

Minimum Qualifications

Minimum Education Level & Type: High School Diploma or G.E.D.

Minimum Experience Qualifications: No experience required              

Special Job Requirements

Ability to type 35 net words per minute (WPMN).

Selection Plan

Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions. The highest scoring applicants will then be invited to participate in an Oral Board Interview and a Typing Test.

  • The Oral Board Interview and Typing Test will be held the week of September 24, 2018.

Upon completion of all examination processes, the highest scoring applicants will be placed on an Eligibility List.  An applicant's ranking on the list will be based on their final score which will be calculated as:

  • 5% of your rating for Training and Experience
  • 15% for your Typing Test
  • 75% for your Oral Board Interview

If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please call Liliana Almeraz at (520) 837-4303 at least 48 hours prior to the evaluation.

The list may be used by any City department with an approved vacancy to fill in the next 6 months. Selection will be made in accordance with CSR III, Section 2. The list of employees eligible for consideration will remain in effect for 6 months after their names are provided to the hiring authorities. Examination results and current status will be communicated by email.

Conclusion

Successful applicants will be assigned to either Police or Fire dispatch training by department assignment.

Pre-employment Medical Testing Requirements

Long Audio Test

Non-NIDA Drug Test

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To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.