* * * Customer Service - Metering Services Division * * *

Recruitment #1807-4024-001



To remain eligible, you must maintain your permanent or probationary Civil Service employment status through the actual date of transfer. If you are not a current permanent or probationary Civil Service employee at the date of transfer, you will not be eligible for this position. Non-permanent, interns, or appointed employees are not eligible.

The Tucson Water Department is seeking a qualified applicant to serve as Lead Utility Service Worker. This skilled work involves leading and guiding Metering Services personnel in conducting meter reading to record commercial and residential water consumption, installing meters, repairing related water systems and investigating water complaints.

Meter Service Unit:  This position is responsible for assisting in the managing of the daily work in the Service Unit, using Naviline, WAM and GEOWorks on a regular basis.  This position will work seasonally adjusted hours. 

General Description

Leads utility service personnel in the installation, repair and maintenance of water mains, pipelines, meters, hydrants and related system components.

Essential Functions

This is a lead position affording guidance to other positions performing the same tasks. This lead position also reviews workloads, assigns work and coaches employees with specialized instructions and practices for job accomplishments. Lead personnel may contribute to other employees' performance evaluations, assist with the hiring process by interviewing and making recommendations and providing input to supervisory staff.

Installs, repairs and maintains water mains, pipelines, meters, hydrants and related system components by monitoring and prioritizing work orders, assigning daily routes, ensuring materials are available for repairs, keeping records of work orders, responding to emergency call outs and assisting with problem repairs or readings.

Guides personnel by ensuring assignments are completed to standard, conducting quality check of repairs or installations, reviewing time cards and incident reports, and ensuring safety.

Conducts training for new personnel and updates current personnel on any changes.

Provides customer service by answering questions, investigating and resolving concerns from customers and building contractors.

Manages daily logbook, runs and verifies reports and billing information, backs up files, deletes appropriate cycles and performs file maintenance.

Minimum Qualifications

Minimum Education Level & Type: High School Diploma or G.E.D.

Minimum Experience Qualifications: At least 2 years repairing and installing water distribution components and metering systems

Valid and Unrestricted Class D - Driver's License

Special Job Requirements

Some Assignments may require Arizona Department of Environmental Quality Water Distribution Certification Grade 1

Preferred Qualifications

The ideal candidate will possess the above minimum qualifications as well as relevant experience in the areas listed below:

  • Previous experience using electronic hand-held data collection devices
  • Previous experience coaching/training employees in work practices
  • Backflow Certified Tester Certification

Selection Plan

Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions. The highest scoring applicants will then be invited to participate in an Oral Board interview.

  • Oral Board Interviews will be held: August 1, 2018

Upon completion of all examination processes, the highest scoring applicants will be placed on an Eligibility List.  An applicant's ranking on the list will be based on their final score which will be calculated as:

  • 100% of your oral board interview

If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please contact Roxie Escarcega at 520-837-2138 at least 48 hours prior to the evaluation.

The list may be used by any City department with an approved vacancy to fill in the next 6 months. Selection will be made in accordance with CSR III, Section 2. The list of employees eligible for consideration will remain in effect for 6 months after their names are provided to the hiring authorities. Examination results and current status will be communicated by email.


Communication during this process will be sent via email, so please ensure your browser accepts emails from jobs@tucsonaz.gov and check your email account regularly. Failure to respond or follow instructions may result in disqualification.

Pre-employment Medical Testing Requirements

Basic Physical

75 lb Lift Test

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To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.

The City of Tucson hires lawful workers only - US citizens or nationals and non-citizens with valid work authorization - without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law's requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.

Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.