City of Tucson


$31.27-$62.36 Hourly / $65,041.60-$129,708.80 Yearly
Salary Grade: 818

General Description

Supervises, plans and coordinates the activities and operations of a Public Safety Communications Division. Coordinates assigned activities with other divisions, outside agencies and the general public; and provides highly responsible and complex staff assistance.

Essential Functions

Performs the following functions with regular use of independent judgment:

Exercises direct and functional management and supervision over management, supervisory, professional, technical, and clerical staff. Coordinates the organization, staffing and operational activities of a Communications Division including radio dispatch system, telephone report system, and the telephone/radio call recording system.

Assists with implementing the department vision through division activities and leads the division for maximum employee productivity and morale through hiring, training, disciplining, evaluating employee performance, investigating and resolving grievances and other human resources actions.

Participates in the development and implementation of goals, objectives, policies, and priorities for communication operations, including both emergency and non-emergency call-taking responsibilities, dispatch services, and radio/telephony technology; identifies resource needs; recommends and implements policies and procedures.

Directs, coordinates and reviews the work plan for the Communications Division; meets with staff to identify and resolve problems; assigns work activities and projects; monitors work flow; reviews and evaluates work products methods and procedures.

Identifies opportunities for improving service delivery methods and procedures; reviews with appropriate management staff and implements improvements.

Participates in the development and administration of the Communications Division budget; forecasts additional funds needed for staffing, equipment, materials, and supplies; directs the monitoring, approval, and adjustment of expenditures; negotiates contracts as necessary.

Coordinates communications and dispatch activities with those of other divisions and outside agencies and organizations; provides staff assistance to superiors; prepares and presents staff reports and other necessary correspondence.

Maintains liaison with other departments, vendors, contractors and consultants to ensure Communications Division telephone and radio systems remain operational.

Manages projects effectively, efficiently and ethically, adhering to project timelines and keeping stakeholders informed on any issues of note.

Administers computer-aided dispatch center operations providing emergency call-taking and radio communications functions on a 24-hour, 7-day per week basis.

Identifies potential risks, their nature, and the probability of occurrence; participates in risk mitigation and in the development of contingency plans.

Applies a community philosophy that includes making presentations to stakeholders to discuss and develop recommendations regarding communications issues; investigates and responds to citizen complaints and inquiries; responds to inquiries from the media and the general public.

Attends and participates in professional group meetings; stays abreast of new trends and innovations in the public safety communications field.

May participate in developing and conducting training programs on law enforcement tactics, methods and operations as they pertain to communications functions.

Minimum Qualifications

Minimum Education Level & Type: Bachelor’s Degree

Minimum Experience Qualifications: At least 5 years in public safety experience.  At least 4 of required 5 years in a Supervisory capacity in a related functional area.  "Supervisory" is defined as having supervised at least 1 full-time FTE.

Pre-employment Medical Testing Requirements

Non-NIDA Drug Test

Other Information

FLSA Status: Exempt

Occupational Group Code: 02

Occupation Group Description: General Administration

EEO Job Category Code: A

EEO Job Category Description: Officials and Administrators

Organizational Level: Administrator/Program Director

NCCI: 8810

Bargaining Unit: No Representation

Driving Requirements

The following information pertains to driving requirements for this classification with the City of Tucson. Under "Driving Level" None, Secondary or Primary, refers to the driving responsibility as it relates to the essential functions of the classification. License Type, is just that, the type of Arizona Driving License required for the classification. If the position requires a Commercial Drivers License (CDL), the endorsements will be listed under "Endorsements." Under Safety Sensitive a "Yes" means employees with this classification are subject to pre-employment and random drug testing. License Type A,B,C,D,or M may require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. Exceptions to classification driving requirement's may exist based on position.

Driving Level: Secondary

License Type: Valid and Unrestricted D - Driver

CDL Endorsements: None

Safety Sensitive: No

Job Description Disclaimer

This description is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty. They are intended to describe the general nature and level of work being performed by individuals assigned to this position.

CLASS: 6364; EST: 8/10/2016 12:00:00 PM; REV: 8/10/2016 12:00:00 PM;