City of Tucson


$34.81-$69.39 Hourly / $72,404.80-$144,331.20 Yearly
Salary Grade: 819

General Description

Assists the Director in planning, organizing, and coordinating all programs, functions and activities of the Public Safety Communications Department related to services for both public and partnering agencies in the areas of evaluation, assessing and coordination of emergency 911 calls and radio dispatch for Police, Fire and EMS specialties.   

Assists the Director by providing leadership on an organization-wide and community basis to ensure that public services are provided in alignment with the City's strategic objectives.  

Evaluates personnel and program performance, prepares and administers the Department budget, and develops strategies for enhanced organizational efficiency and effectiveness.

Distinguishing Characteristics

The job is widely varied, involving analyzing and evaluating many complex and significant variables. City-wide policies, procedures, or precedents may be developed and/or recommended.

Reports to: Director of Public Safety Communications.

Essential Responsibilities/Duties

Assists the director in planning, implementing, directing and managing of all functions and resources of the department to achieve the strategic objectives of the department and the City in an efficient and effective manner.

Acts in the director's absence by attending meetings, making decisions, and providing department leadership.  

Assists the director with implementing the department vision and assists in leading the department for maximum employee productivity and morale through hiring, disciplining, evaluating employee performance, investigating and resolving grievances and other human resources actions. 

Develops and administers the department budget with staff assistance.  

Implements and evaluates staff department policies, projects and programs. Analyzes organization and community needs, analyzes trends, reviews statistics and opportunities and communicates information to the director.   

Develops strategic partnerships and contacts with community representatives, external agencies, and other organizations to develop a sense of relevant issues facing our community and to respond as a representative of the City. 

Ensures the department operations conform with local, state and federal governmental regulations, and other applicable rules and requirements such as National Emergency Number Association (NENA) and Association of Public Safety Communication Officials (APCO) Standards.    

Facilitates solutions to complex problems facing the department. Maintains professional knowledge through such means as attending seminars, reviewing professional publications and participating in professional organizations.

Assists with Strategic Planning of Technology Infrastructure Assists with Operational Resilience of City Emergency Consortium Plan Interacts with the public by preparing and delivering program content to the public, responding to public inquiries and contacting various City departments, the news media and the public regarding public safety communication issues and services.

Coordinates with outside agencies such as the Arizona Department of Administration, Pima County Office of Emergency Management, Pima County Wireless Integrated Network (PCWIN) and Regional Consortiums.  

Performs other related duties as assigned or requested.  

Minimum Qualifications

Minimum Education Level & Type: Bachelor's Degree  

Minimum Experience: At least 7 years in the administration of public services or water programs, of which 5 years has  been in a supervisory role in a related functional area. 

"Supervisory" is defined as having supervised at least one (1) full-time FTE.

Other Information

Department(s): Public Safety Communications  

FLSA Status: Exempt  

Occupational Group Code: 10  

Occupational Group Description: Personnel  

EEO Job Category Code:  A  

EEO Job Category Description: Officials and Administrators  

Organizational Level: Deputy/Assistant Director  

NCCI: 8810

Bargaining Unit: No Representation

Driving Requirements

The following information pertains to driving requirements for this classification with the City of Tucson. Under "Driving Level" None, Secondary or Primary, refers to the driving responsibility as it relates to the essential functions of the classification. License Type, is just that, the type of Arizona Driving License required for the classification. If the position requires a Commercial Drivers License (CDL), the endorsements will be listed under "Endorsements." Under Safety Sensitive a "Yes" means employees with this classification are subject to pre-employment and random drug testing. License Type A,B,C,D,or M may require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. Exceptions to classification driving requirement's may exist based on position.

Driving Level: Secondary

License Type: Valid and Unrestricted D - Driver

CDL Endorsements: None

Safety Sensitive: No

Job Description Disclaimer

This description is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty. They are intended to describe the general nature and level of work being performed by individuals assigned to this position.

CLASS: 6363; EST: 1/9/2020; REV: 1/9/2020;