City of Tucson

Answers, evaluates, and prioritizes incoming and outgoing telephone calls including but not limited to emergency 911, administrative, “hot lines,” Telecommunication Device for the Deaf (TDD), hospital, City departments, partner agencies, and general public inquiries

Answers multi-line telephone for emergency assistance; asks questions to determine caller's need and location; verifies and obtains event information; provides instructions pre-arrival of law enforcement, Fire, and/or EMS services

Performs interactive law enforcement, fire, and medical communication duties with members of the public and users of the 911 system

Interacts with 911 centers/PSAPs in the region to facilitate and coordinate public safety emergency response for public safety services; transfers calls based on jurisdiction

Receives, coordinates, and disseminates critical information from and to multiple sources/resources based on published protocols and defined standards

Identifies and dispatches closest, most appropriate, response units using multiple data sources.

Supports field operations via trunked radio communications

Documents critical event information and communicate with public safety units via Computer Aided Dispatch (CAD) system

Maintains confidentiality; enters data; performs clerical duties; completes projects and training; reviews and recommends updates to policy

Performs work in rotating shifts including weekdays, weekends, holidays, days, evenings, nights often in a non-traditional work week schedule

Additional Fire and EMS Radio Dispatch Duties include:

Resource selection, routing and radio announcement related to dispatch of emergency responders

Supports Fire and EMS units and facilitate hospital communication using telephone and/or radio.

Additional Police Dispatch Duties Include:

Oversees public safety units’ location and activity through various computer visual displays

Provides vigilant safety and welfare support to include the dissemination of criminal justice information

Coordinates response between patrol officers, detectives, Air Support, SWAT, Hostage, Service Dog, and Crime Scene units, as well as units from outside agencies

Utilizes comprehensive knowledge of local geography

Researches analytical data to supplement response related information and on-scene awareness

Minimum Education Level & Type: 6 months post High School

Minimum Experience Qualifications: At least 1 year Answering and/or dispatching emergency and non-emergency 911 calls for Police and/or Fire/EMS in a Public Safety Answering Point (PSAP)

Ability to type 45 Net Words Per Minute Net (NWPM)

Long Audio Test

Non-NIDA Drug Test

FLSA Status: Non-Exempt

Occupational Group Code: 16

Occupational Group Description: Electronics and Communications

EEO Job Category Code: F

EEO Job Category Description: Office and Clerical

Organizational Level: First Level Employee

NCCI: 8810

Bargaining Unit: TACE

The following information pertains to driving requirements for this classification with the City of Tucson. Under "Driving Level" None, Secondary or Primary, refers to the driving responsibility as it relates to the essential functions of the classification. License Type, is just that, the type of Arizona Driving License required for the classification. If the position requires a Commercial Drivers License (CDL), the endorsements will be listed under "Endorsements." Under Safety Sensitive a "Yes" means employees with this classification are subject to pre-employment and random drug testing. License Type A, B, C, D, or M may require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. Exceptions to classification driving requirement's may exist based on position.

Driving Level: Non-Driving

License Type: None

CDL Endorsements: None

Safety Sensitive: Yes