$16.60-$26.31 Hourly / $34,528.00-$54,724.80 Yearly
Salary Grade: 916
Answers, evaluates, and prioritizes incoming and outgoing telephone calls including but not limited to emergency 911, administrative, “hot lines,” Telecommunication Device for the Deaf (TDD), hospital, City departments, partner agencies, and general public inquiries.
Answers multi-line telephone for emergency assistance; asks questions to determine caller's need and location; verifies and obtains event information; provides instructions pre-arrival of law enforcement, Fire, and/or EMS services.
Performs interactive law enforcement, fire, and medical communication duties with members of the public and users of the 911 system.
Interacts with 911 centers/PSAPs in the region to facilitate and coordinate public safety emergency response for public safety services; transfers calls based on jurisdiction.
Receives, coordinates, and disseminates critical information from and to multiple sources/resources based on published protocols and defined standards.
Maintains confidentiality; enters data; performs clerical duties; completes projects and training.
Minimum Education Level & Type: 6 months post High School
Minimum Experience Qualifications: At least 1 year Answering telephone calls in a high call volume setting in a timely manner and assessing their level of importance
Long Audio Test
Non-NIDA Drug Test
FLSA Status: Non-Exempt
Occupational Group Code: 16
Occupational Group Description: Electronics and Communications
EEO Job Category Code: F
EEO Job Category Description: Office and Clerical
Organizational Level: First Level Employee
Bargaining Unit: TACE
The following information pertains to driving requirements for this classification with the City of Tucson. Under "Driving Level" None, Secondary or Primary, refers to the driving responsibility as it relates to the essential functions of the classification. License Type, is just that, the type of Arizona Driving License required for the classification. If the position requires a Commercial Drivers License (CDL), the endorsements will be listed under "Endorsements." Under Safety Sensitive a "Yes" means employees with this classification are subject to pre-employment and random drug testing. License Type A,B,C,D,or M may require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. Exceptions to classification driving requirement's may exist based on position.
Driving Level: Non-Driving
License Type: None
CDL Endorsements: None
Safety Sensitive: Yes