City of Tucson


$22.83-$41.77 Hourly / $47,486.40-$86,881.60 Yearly
Salary Grade: 814

General Description

Oversees the development and servicing of commercial customer accounts.

Essential Functions

Supervises and coordinates the equivalent of two or more fulltime employees and all assigned work in a unit ensuring timely and quality activities to respond to the needs of the City, community, department, and unit.  

Oversees activity and development of commercial customers and accounts. 

Services commercial account requests, inquiries, and complaints by responding to work orders, assessing needs, executing contracts, submitting proposals, analyzing service components, and corresponding to accounts outside of City government.  

Manages, coordinates, and determines priorities of work load, monitoring levels of resources, establishing time lines, assigning work, monitoring progress, recommending changes and suggestions, writing, reviewing and editing reports prepared by staff, and approving completed projects and reports.  

Implements controls for appropriate unit staffing and effectiveness by participating in the recruitment and hiring of employees, making recommendations on employee discipline, and other human resources issues, evaluating and managing employee performance, discussing and identifying personnel issues and facilitating resolutions, promoting positive morale in the unit, ensuring staff is trained appropriately for maximum performance, and providing leadership and guidance.  

Develops commercial environmental management operations in conjunction with other department personnel; authorizes debt issues, contracts, and service.   Prepares and reviews documentation including contracts and rate structure, interprets policies and codes, creates reports, organizes and attends meetings, and recommends changes to marketing strategies.  

Assists staff with determinations of type of service necessary, frequency of service, type of containers, and other decisions to best serve customer needs.  

Reviews development plans to ensure code compliance with Development Standards. 

Acts as a core reviewer for committees in the Development Services Department.  

Communicates with public (i.e. developers, architects and engineers) regarding technical information and code interpretation; signs official documents and enters data.

Minimum Qualifications

Minimum Education Level & Type: 6 months Post High School

Minimum Experience Qualifications: At least 3 years in developing and servicing commercial customer accounts, including sales and marketing

Pre-employment Medical Testing Requirements


Other Information

FLSA Status: Exempt

Occupational Group Code: 01

Occupational Group Description: Clerical and Office Management

EEO Job Category Code:

EEO Job Category Description:

Organizational Level: First Level Supervisor

NCCI: 8810

Bargaining Unit: No Representation

Driving Requirements

The following information pertains to driving requirements for this classification with the City of Tucson. Under "Driving Level" None, Secondary or Primary, refers to the driving responsibility as it relates to the essential functions of the classification. License Type, is just that, the type of Arizona Driving License required for the classification. If the position requires a Commercial Drivers License (CDL), the endorsements will be listed under "Endorsements." Under Safety Sensitive a "Yes" means employees with this classification are subject to pre-employment and random drug testing. License Type A,B,C,D,or M may require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. Exceptions to classification driving requirement's may exist based on position.

Driving Level: Secondary

License Type: Valid and Unrestricted Class D - Driver

CDL Endorsements: None

Safety Sensitive: No

Job Description Disclaimer

This description is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty. They are intended to describe the general nature and level of work being performed by individuals assigned to this position.

CLASS: 5168; EST: 8/10/2016 12:00:00 PM; REV: 8/10/2016 12:00:00 PM;