City of Tucson


$17.50-$28.35 Hourly / $36,400.00-$58,968.00 Yearly
Salary Grade: 917

General Description

Oversees the development and servicing of commercial customer accounts.

Essential Functions

Processes and manages account collections by advising customers on delinquent accounts, requesting payments or arranging payment schedules.

Provides community and educational outreach by setting up information booths at community events, distributing and explaining educational materials, and making presentations to schools and community groups.  

Provides information, proposals and input to supervisors, prepares reports and letters, reviews codes, conducts phone contacts, compiles and maintains electronic or paper records.  

Provides customers with container information: size needed, price structure, frequency of collections, recycle containers, special pick-ups, compactors.  

Refers customer complaints to appropriate channels.  

Executes contracts for initial entry and renewal.  

Enters information into computer database.  

Able to perform field work (i.e. walking, property line field checks, verify residents per lot etc.)

Minimum Qualifications

Minimum Education Level & Type: 6 months post High School

Minimum Experience Qualifications: At least 3 years developing and servicing commercial customer accounts, including sales and marketing

Valid and Unrestricted D - Driver's License

Pre-employment Medical Testing Requirements


Other Information

FLSA Status: Non-Exempt

Occupational Group Code: 27

Occupation Group Description: Sanitation

EEO Job Category Code: F

EEO Job Category Description: Office and Clerical

Organizational Level: First Level Employee

NCCI: 8810

Bargaining Unit: CWA

Driving Requirements

The following information pertains to driving requirements for this classification with the City of Tucson. Under "Driving Level" None, Secondary or Primary, refers to the driving responsibility as it relates to the essential functions of the classification. License Type, is just that, the type of Arizona Driving License required for the classification. If the position requires a Commercial Drivers License (CDL), the endorsements will be listed under "Endorsements." Under Safety Sensitive a "Yes" means employees with this classification are subject to pre-employment and random drug testing. License Type A,B,C,D,or M may require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. Exceptions to classification driving requirement's may exist based on position.

Driving Level: Primary

License Type: Valid and Unrestricted D - Driver 

CDL Endorsements: None

Safety Sensitive: No

Job Description Disclaimer

This description is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty. They are intended to describe the general nature and level of work being performed by individuals assigned to this position.

CLASS: 5167; EST: 8/10/2016 12:00:00 PM; REV: 8/10/2016 12:00:00 PM;