City of Tucson

This classification is a lead-level position responsible for providing training to other Utility Service Technicians.  This classification offers guidance to other Technicians to help resolve highly complex and multifaceted meter reading, meter servicing, and customer service concerns. This classification ensures that quality customer service is delivered accurately and timely and provides expert-level customer resolution to solve discrepancies, concerns, and matters that affect the delivery and maintenance of utilities.

This classification is distinguished from the lower level classification with higher level responsibilities. This position is a lead position affording guidance to others performing the same tasks. This lead position also reviews workloads, assigns work, and coaches employees with specialized instructions and practices for job accomplishments. Lead personnel may contribute to other employees' performance evaluations, assist with the hiring process by interviewing and making recommendations and providing input to supervisory staff. This is a non-exempt level position.

Customer service procedures and techniques

Record-keeping practices and procedures

Methods, materials, tools, and standard practices for the installation, operation, inspection, maintenance, and repair of water meters and related equipment

Operation and maintenance of water production systems and related equipment, including water metering regulations;

Equipment and tool operation and maintenance practices

Operation of an electronic radio reading technology and job-related software

Various meter reading technologies

Federal OSHA and State and County regulations and City policies regarding safe work practices

Follow written and oral instructions

Establish project priorities and assigns meter reading routes, work orders, materials, staff, equipment and other resources for timely completion of tasks

Respond to requests and inquiries tactfully and courteously

Work with individuals in conflict situations and maintain a calm, professional manner

Read and interpret system maps and diagrams and technical and operational manuals

Read meters and testing equipment

Use troubleshooting skills for problem-solving

Six (6) months post high school and three (3) years directly related experience.

Backflow Certification (Upon hire)

This position is regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems. Use math and mathematical reasoning; observe and interpret situations; learn and apply new knowledge and skills; work under deadlines with constant interruptions; and interact with department staff, other organizations, and the public.

Operates a vehicle and a variety of tools and equipment required for work and in the installation, removal, maintenance, and repair of water meters, sometimes in difficult, hard-to-reach or hazardous areas. The person in this position Walks a daily 3-5-mile route in all weather conditions and terrain within a designated time frame.

This position requires a background check

Basic Physical

75 lb. Lift Test

FLSA Status: Non-Exempt

Occupational Group Code: 25

Occupational Group Description: Water

EEO Job Category Code: H

EEO Job Category Description: Service Maintenance

Organizational Level: Lead

NCCI: 7520

Bargaining Unit: AFSCME

Driving Level:  Primary

License Type: Valid and Unrestricted D - Driver’s License

CDL Endorsements: No

Safety Sensitive (driving requirement):  No

This description is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty. They are intended to describe the general nature and level of work being performed by individuals assigned to this position.