City of Tucson

UTILITY SERVICE TECHNICIAN II (#4042)

$15.32-$25.50 Hourly / $31,865.60-$53,040.00 Yearly
Salary Grade: 916


General Description

This classification is responsible for reading, installing, maintaining, and repairing water meters and Automated Meter Read (A.M.R.)/Automated Meter Infrastructure (A.M.I.) devices for residential, commercial, and industrial customers. Interacts regularly and frequently with customers, responds to inquiries and complaints.

Distinguishing Characteristics

This classification is the second-level in the classification series. This classification is distinguished from the lower level with higher level responsibilities. The incumbent will walk daily a 3-5-mile route in all weather conditions and various terrain within a designated time frame. Occasionally directs helpers, assistants, seasonal employees, interns, volunteers, or temporary employees and may temporarily act in a higher capacity. 

Essential Functions

Checks meter operations; notifies customers of unusual or excessive consumption; data logs A.M.R. meters; notifies customers of malfunctioning meter and AMR/AMI devices or service lines and suggested means of correction

Reads and interrogate residential and commercial meters on varying assigned routes using hand-held and mobile computers.  Use hand-held equipment to read meters when AMR/AMI reads cannot be obtained.  Follows procedures regarding abnormal consumption; Documents read problems and other issues.  Locates meter services; verifies service information and meter and AMR/AMI device serial numbers to ensure proper identification and billing information for customer accounts

Installs new meter and AMR/AMI devices; installs fire hydrant meters and backflows; interrogates, documents, and removes/replaces defective or damaged meters and AMR/AMI devices; cleans out meter boxes; resets and replaces meter boxes

Conducts field investigations of reported leaks, broken meters, low/high pressure, and water complaints. Checks for inoperable ball valves/curb stops and meters running backward, tests pressure and flow on-site, checks the availability of water at all areas of the property and neighboring properties, inspects and corrects new meter sets for Contractor Compliance Program

Performs activation and deactivation of water service; locks and unlocks meters with appropriate locking devices on unpaid or delinquent accounts, sometimes under considerable time constraints; investigates cases of possible tampering and unauthorized water use

Completes start-up processes for meter reading and communications software on mobile devices; troubleshoots and works to resolve mobile computer and communications device problems in the field; operates mobile work order system; creates and closes work orders. Keep accurate records in conformance with department procedures

Operates a vehicle and a variety of tools and equipment required for work and in the installation, removal, maintenance, and repair of water meters, sometimes in difficult, hard-to-reach or hazardous areas

Maintains motor vehicles by ensuring equipment and supplies necessary to complete assigned tasks; inspects and performs daily operator-level maintenance, checks, and service on assigned vehicles; requisitions necessary tools, equipment, and supplies required for assigned work orders

Performs other related duties as assigned or requested.

Knowledge/Skills/Abilities

Skill in meter services rules, regulations, policies, and operating procedures, including water conservation and identifying sources of high water use

Skill in meter equipment used by the City

Skill in basic mathematics with a focus on water flow and metering

Skill in safe work methods and safety regulations while performing maintenance work

Skill in recordkeeping practices of work performed

Skill in computer applications related to the work with a focus on meter reading, charts & graphs, and word documents

Skill in techniques for dealing with individuals from various socio-economic, ethnic, and cultural backgrounds

Skill in using initiative and independent judgment within established procedural guidelines

Ability to identify and resolve operational, technical, and procedural problems and communicate problems effectively

Ability in preparing clear and concise written reports

Ability in safely operating an assortment of measurement tools and equipment

Ability in using computers, associated software packages, and electronic meter reading equipment

Ability in safely driving a variety of light-duty vehicles

Ability in reading and interpreting manuals, specifications, and troubleshooting metering equipment.

Understanding and following oral and written directions

Ability in estimating necessary materials and equipment to complete assignments

Ability in contributing effectively to the accomplishment of team or work unit goals, objectives, and activities

To follow traffic laws and rules involved in vehicle and equipment operation

Minimum Qualifications

Minimum Education Level & Type: High School Diploma or G.E.D

Minimum Experience: At least one (1) year reading, servicing, and performing turn-on/turn-off of utility meters OR (2) one  (1) year of experience with the City of Tucson as a Utility Service Technician I.

EDUCATION & EXPERIENCE EQUIVALENCY: Or any combination of knowledge, skills and abilities that demonstrate the ability to perform the functions of the position

Environment/Working Conditions

Performs physically demanding work under varying weather conditions such as; extreme cold in the winter and extreme heat and humidity in the summer, including wind or rain. Limited visibility conditions, which vary due to unfavorable atmospheric conditions and from sunset to sunrise.

Physical Demand/Levels

Walk (3-5 miles), stand, lift, handle, reach, sit, climb or balance, stoop, kneel, bend, crouch, or crawl; talk and hear

Background Check Requirement

This position requires a background check.

Other Information

FLSA Status: Non-Exempt

Occupational Group Code: 25

Occupational Group Description: Water

EEO Job Category Code:  G E

EO Job Category Description: Skilled Craft Workers

Organizational Level: First Level Employee

NCCI: 7520

Bargaining Unit: AFSCME

Driving Requirements

Driving Level: Primary

License Type: Valid and Unrestricted D - Driver’s License

CDL Endorsements: No

Safety Sensitive (driving requirement): Yes

Job Description Disclaimer

This description is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty. They are intended to describe the general nature and level of work being performed by individuals assigned to this position.

CLASS: 4042; EST: 3/9/2020; REV: 3/9/2020;