City of Tucson


$15.60-$24.44 Hourly / $32,448.00-$50,835.20 Yearly
Salary Grade: 915

General Description

This classification is an entry-level position responsible for obtaining water meter readings and related data using hand-held and mobile computers; performs a wide variety of duties in activating, deactivating, installation, and servicing of residential and commercial water meters.  

The class performs related duties as required

Distinguishing Characteristics

Utility Service Technician I walks a daily 3-5-mile route in all weather conditions and various terrain within a designated time frame. Utility Service Technician I is a non-exempt position. 

Essential Functions

This position is trained on meter reading procedures, practices, and applicable Metering Services Guidebook rules, reads and interrogates residential, commercial, and industrial meters on varying assigned routes using hand-held computers and Automatic Meter Read (A.M.R.) equipment.

This position uses hand-held equipment to interrogate and read meters when Automatic Meter Read (A.M.R.)/Automated Meter Infrastructure (A.M.I.) readings are unable to be obtained.  Records readings, reviews readings for historical consumption limits, verifies service information to ensure proper identification and billing information for customer accounts, keeps accurate records in conformance with department procedures.  

Replaces meters, A.M.R. devices, and meter box lids; removes debris and cuts vegetation preventing access to water services per section rules.

Performs activation and deactivation of water service; disconnects services on unpaid or delinquent accounts; unlocks and locks meters; identifies and reports possible cases of tampering and unauthorized water use.

Notifies customers of commonly encountered service problems directly or by on-site notice; answers customer questions regarding service problems and leaks.

Completes start-up processes for meter reading and communications software on mobile devices; operates mobile work order system; creates and closes work orders.

Inspects motor vehicles and performs daily operator-level maintenance ensuring equipment and supplies necessary to complete assigned tasks; checks and service on assigned vehicles; requisitions essential tools, equipment, and supplies required for assigned work orders.    

Performs other related duties as assigned or requested.  


Knowledge of Equipment and machinery mechanics

Ability to develop skills in the use of tools and equipment used in the installation, maintenance, and repair of the water distribution system or wastewater collection system

Follow oral instructions and read, comprehend, and interpret written material in the English language, such as operation manuals and Material Safety Data Sheets Work cooperatively with other City employees

Work in a variety of weather conditions with exposure to the elements

Measure distance using a tape measure or other electronic measuring devices

Learn and practice safety regulations

Learn job-related material primarily through oral instruction and observation in an on-the-job training setting

Use standard hand tools such as hammers, saws, screwdrivers, or similar devices

Move heavy objects (50 pounds or more) short distances (20 feet or less)

Read electronic and non-electronic maps and documents such as quarter sections maps, and other documents

Coordinate the movement of more than one limb simultaneously

Travel across rough, uneven, or rocky surfaces

Observe or monitor objects to determine compliance with prescribed operating or safety standards

Work safely without presenting a direct threat to self or others

To follow traffic laws and rules involved in vehicle and equipment operation

Minimum Qualifications

EDUCATION LEVEL & TYPE: High School Diploma or G.E.D.

EXPERIENCE: At least one (1) year employment experience in an outdoor environment involving public contact

EDUCATION & EXPERIENCE EQUIVALENCY: Or any combination of knowledge, skills and abilities that demonstrate the ability to perform the functions of this position

Environment/Working Conditions

Must be able to perform physically demanding work under varying weather conditions such as extreme cold in the winter and extreme heat and humidity in the summer; including wind or rain. Limited visibility conditions which vary due to unfavorable atmospheric conditions and from sunset to sunrise

Physical Demand/Levels

Walk (3-5 miles), stand, lift, handle, reach, sit, climb or balance, stoop, kneel, bend, crouch, or crawl; talk and hear

Background Check Requirement

This position requires a background check.

Pre-employment Medical Testing Requirements

Basic Physical

Other Information

FLSA Status: Non-Exempt

Occupational Group Code: 25

Occupational Group Description: Water

EEO Job Category Code:  G

EEO Job Category Description: Skilled Craft Workers

Organizational Level: First Level Employee

NCCI: 7520

Bargaining Unit: AFSCME

Driving Requirements

Driving Level: Primary

License Type: Valid and Unrestricted D - Driver’s License

CDL Endorsements: No

Safety Sensitive (driving requirement):  No

CLASS: 4041; EST: 3/9/2020; REV: 3/9/2020;