City of Tucson


$26.57-$45.84 Hourly / $55,265.60-$95,347.20 Yearly
Salary Grade: 107

General Description

Supervises personnel in water audits, new services, installation, repair, and servicing of water meters and related systems, and the collection of water samples. Coordinates and monitors the safety and efficiency of service routes. Serves as a liaison between departments and contractors.

Distinguishing Characteristics

Supervises and coordinates the equivalent of two or more full time employees and all assigned work in a unit ensuring timely and quality activities to respond to the needs of the City, community, department, and unit.


Knowledge of principles and practices of supervision and personnel administration

Knowledge of department policies and procedures, and City codes and ordinances pertaining to water customer services, account billing, and collection

Knowledge of various computerized systems and software, including the Water Customer Information System (WCIS), water meter reading system (ITRON), Work Field Order system (W.F.O.), word processing, and spread sheets

Knowledge of geography and street locations in the City

Ability to read and interpret fiscal data

Ability to gather pertinent facts and statistics, make thorough analysis, arrive at sound conclusions, and report research findings and recommendations in a clear, complete, and logical form

Ability to analyze and solve problems according to learned department and City policies, regulations, and ordinances

Perform a broad range of supervisory responsibilities over others

Ability to communicate orally with co-workers, customers, clients, or the public in a face-to-face, one-to-one setting or using a telephone

Ability to produce written documents with clearly organized thought using proper English sentence construction, punctuation, and grammar

Ability to work cooperatively with other City employees, various levels of management, and the public, often in stressful situations

Ability to work safely without presenting a direct threat to self or others

Ability to enter data or information into a terminal, PC or other keyboard device

Ability to comprehend and make inferences from written material 

Minimum Qualifications

Six (6) months post high school and four (4) years of directly related experience.

*Any combination of relevant education and experience may be substituted on a year-for-year basis.

Special Job Requirements

Positions in Water Quality require an Arizona Department of Environmental Quality Water Distribution Certification Grade 1 or Water Treatment Certificate Grade 1

Positions in Water Customer Service Meter Reading and Service require a Backflow Certification

Pre-employment Medical Testing Requirements

Basic Physical

50lb lift test

Other Information

FLSA Status: Non-Exempt

Occupational Group Code: 25

Occupation Group Description: Water

EEO Job Category Code: G

EEO Job Category Description: Skilled Craft Workers

Organizational Level: First Level Supervisor

NCCI: 7520

Bargaining Unit: No Representation

Driving Requirements

The following information pertains to driving requirements for this classification with the City of Tucson. Under "Driving Level" None, Secondary or Primary, refers to the driving responsibility as it relates to the essential functions of the classification. License Type, is just that, the type of Arizona Driving License required for the classification. If the position requires a Commercial Drivers License (CDL), the endorsements will be listed under "Endorsements." Under Safety Sensitive a "Yes" means employees with this classification are subject to pre-employment and random drug testing. License Type A,B,C,D,or M may require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. Exceptions to classification driving requirement's may exist based on position.

Driving Level: Primary

License Type: Valid and Unrestricted D - Driver

CDL Endorsements: None

Safety Sensitive: No

Job Description Disclaimer

This description is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty. They are intended to describe the general nature and level of work being performed by individuals assigned to this position.

CLASS: 4040; EST: 8/10/2016 12:00:00 PM; REV: 8/10/2016 12:00:00 PM;