City of Tucson


$15.05-$23.03 Hourly / $31,304.00-$47,902.40 Yearly
Salary Grade: 914

General Description

Provides communications support for field personnel and responds to and logs radio communication and requests from the field and the community. Prioritizes calls and dispatches appropriate staff in response to emergency and routine requests for service.

Essential Functions

Provides communications support by responding to calls requesting assistance, reporting emergencies and determining the necessary response needed.

Provides customer service by answering phone lines, routing calls according to importance, educating customers regarding City policies, coordinating calls for service, acting as a liaison and attending required meetings.

Receives and transmits radio communications.

Radio-dispatches personnel in response to requests for assistance. Operates computer systems.

Enters data into the computer, maintains records and requests permits, blue stakes, and lane closures.

Minimum Qualifications

Minimum Education Level & Type: 6 months post High School

Minimum Experience Qualifications: At least 1 year experience in communications support by responding to field personnel, prioritizing calls and dispatching personnel

Pre-employment Medical Testing Requirements


Other Information

FLSA Status: Non-Exempt

Occupational Group Code: 25

Occupational Group Description: Water

EEO Job Category Code: F

EEO Job Category Description: Office and Clerical

Organizational Level: First Level Employee

NCCI: 8810

Bargaining Unit: CWA

Driving Requirements

The following information pertains to driving requirements for this classification with the City of Tucson. Under "Driving Level" None, Secondary or Primary, refers to the driving responsibility as it relates to the essential functions of the classification. License Type, is just that, the type of Arizona Driving License required for the classification. If the position requires a Commercial Drivers License (CDL), the endorsements will be listed under "Endorsements." Under Safety Sensitive a "Yes" means employees with this classification are subject to pre-employment and random drug testing. License Type A,B,C,D,or M may require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. Exceptions to classification driving requirement's may exist based on position.

Driving Level: Secondary

License Type: Valid and Unrestricted Class D - Driver

CDL Endorsements: None

Safety Sensitive: No

Job Description Disclaimer

This description is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty. They are intended to describe the general nature and level of work being performed by individuals assigned to this position.

CLASS: 4004; EST: 8/10/2016 12:00:00 PM; REV: 8/10/2016 12:00:00 PM;