City of Tucson

Provides extremely confidential administrative support to investigators; supports and assists investigators directly in the compilation of analysis of confidential information regarding complex investigations; researches criminal information, collects documents, formal interviews, information from law enforcement systems, public domain databases, analyzes information and provides detailed reports and correspondence to investigators

Utilizes specialized law enforcement and intelligence databases to critically piece information from multiple sources; determines the importance of each piece of information, synthesizes compiled data into logical framework; draws inferences, and prepares assessments and comprehensive written work products to enhance the flow of intelligence information to local and regional agencies 

Instructs and trains interns, assigns job tasks, observes work progress and quality and coordinates technical support for investigators

Provides customer service and ensures customer needs are met while adhering to the parameters of City, State, and Federal law by answering telephones, providing information responding to requests, addressing concerns with irate customers, researching inquiries and discrepancies, following up on complaints and concerns and coordinating and communicating with investigators

Responds to internal requests from legal advisors, City Attorney's Internal Litigation Unit, Union requests for grievance purposes

Responds to and processes requests for public records, analyzes requests, collects documents, compiles information, tracks requests, and maintains files and databases, ensures information released meets City, State and Federal guidelines

Maintains Office of Professional Standards database to include conducting scheduled audits of files, statistical analysis, tracking and reporting complex data. Ensures security of file access to appropriate personnel. Maintains and verifies OPS histories for hiring processes, award ceremonies, retirements, promotions, special assignments, and outside employement

 Performs other related duties as assigned or requested

Knowledge of local, state, and federal laws pertaining to investigations

Knowledge of local, state, and federal laws pertaining to public records release of information

Knowledge of record keeping practices and procedures

Knowledge of police department procedures (general orders), and terminology

Knowledge of training principles

Knowledge data retrieval and processing methods

Knowledge privacy requirements pertaining to police information

Knowledge of supervision principles Knowledge of modern office practices, procedures and equipment

Strong analytical skills

Database management skills

Excellent interpersonal skills

Excellent written communication skills

Record Management skills

Excellent organizational and prioritization skills

Ability to analyze and interpret confidential police documents

Ability to manage stressful situations with public in a calm and respectful manner

Ability to communicate clearly and concisely, both verbally and through written communication

Ability to analyze requests and information, and determine proper course of action

Ability to recognize needs of various individuals and establish and maintain effective relationships

Ability to maintain highly confidential information

Ability to analyze and make conclusions from various written materials    

Education level & type: Associate’s Degree in office administration, business administration or other closely related field. 

Experience: At least three (3) years’ experience providing administrative and investigative support; including research and analysis, record keeping, written communication, and customer service.  

EDUCATION & EXPERIENCE EQUIVALENCY: Relevant combination of education and experience may be considered in lieu of diploma.

Occasional and minor need to bend

Frequent and necessary need to reach

Rare and minor need to squat and kneel

Occasional and minor fine movement

Frequent and necessary firm and simple grasp

Rare and necessary need to hear behind self and from a distance (25ft)

Occasional and minor need to hear in noisy areas

Frequent and necessary need to speak clearly in person and on phone

Necessary and frequent lifting sedentary items to desk height

Occasional and minor lifting light weight items from floor to waist and waist to shoulder heights

Rare and minor need to push/pull light weight items above head and at shoulder height

Occasional and minor need to push/pull light weight at waist height and below

Department(s):   TPD  

FLSA Status: Non-Exempt   O

ccupational Group Code: 02  

Occupational Group Description: General Administration  

EEO Job Category Code: F  

EEO Job Category Description: Office and Clerical  

Organizational Level: First Level Employee, Occasionally Directs  

NCCI: 8810  

Bargaining Unit: CWA

Driving Level: Incidental

License Type: Valid and Unrestricted Class D – Driver

CDL Endorsements: N/A

Safety Sensitive (driving requirement): No