City of Tucson

EMERGENCY 911 OPERATOR (#2270)

$13.20-$20.37 Hourly / $27,456.00-$42,369.60 Yearly
Salary Grade: 913


General Description

Receives and disseminates emergency and non-emergency telephone calls for service. Dispatches emergency personnel and assists citizens with medical, police or fire services.

Essential Functions

Answers phones, determines the nature of calls, and directs emergency calls and non-emergency calls to the appropriate agencies.

Assists callers in remaining calm and elicits necessary information regarding the nature of the call, what is happening, what assistance is necessary and who is involved.

Provides telephone and radio support to City employees and departments

Minimum Qualifications

Minimum Education Level & Type: High School Diploma or G.E.D.

Minimum Experience Qualifications: No experience

Special Job Requirements

None

Pre-employment Medical Testing Requirements

Long Audio Test, Non-NDA Drug Test

Other Information

FLSA Status: Non-Exempt

Occupational Group Code: 34

Occupation Group Description: Police

EEO Job Category Code: F

EEO Job Category Description: Office and Clerical

Organizational Level: First Level Employee

NCCI: 8810

Bargaining Unit: CWA

Driving Requirements

The following information pertains to driving requirements for this classification with the City of Tucson. Under "Driving Level" None, Secondary or Primary, refers to the driving responsibility as it relates to the essential functions of the classification. License Type, is just that, the type of Arizona Driving License required for the classification. If the position requires a Commercial Drivers License (CDL), the endorsements will be listed under "Endorsements." Under Safety Sensitive a "Yes" means employees with this classification are subject to pre-employment and random drug testing. License Type A,B,C,D,or M may require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. Exceptions to classification driving requirement's may exist based on position.

Driving Level: Non-Driving

License Type: None

CDL Endorsements: None

Safety Sensitive: Yes

Job Description Disclaimer

This description is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty. They are intended to describe the general nature and level of work being performed by individuals assigned to this position.

CLASS: 2270; EST: 8/10/2016 12:00:00 PM; REV: 8/10/2016 12:00:00 PM;