City of Tucson

Supervises and coordinates the equivalent of two or more fulltime employees and all assigned work in a unit ensuring timely and quality activities to respond to the needs of the City, community, department, and unit.

Assists with the implementation, evaluation and interpretation of department policies, projects and procedures.

Manages, coordinates, and determines priorities of work load, monitoring levels of resources, establishing time lines, assigning work, monitoring progress, recommending changes and suggestions, writing, reviewing and editing reports prepared by staff, and approving completed projects and reports.

Implements controls for appropriate unit staffing and effectiveness by participating in the recruitment and hiring of employees, making recommendations on employee discipline, and other human resources issues, evaluating and managing employee performance, discussing and identifying personnel issues and facilitating resolutions, promoting positive morale in the unit, ensuring staff is trained appropriately for maximum performance, and providing leadership and guidance.

Contributes to the needs of the community and City by implementing and causing others to implement the organization's values and strategies by leading through example, competency, and accountabilities.

Provides customer service by responding to information requests, conducting research, providing solutions to problems, and correcting errors.

Ensures that unit work conforms to local, state, and federal governmental regulations, and other applicable rules and requirements.

Supervises, plans, and coordinates the daily operations of assisted housing by setting priorities, scheduling inspections, answering phone calls, creating reports, and tracking tenant activities.

Oversees tenant eligibility by assessing personnel, determining training resources, providing recommendations and improvement plans, and maintaining files.

Administers contracts and manages computer systems by assisting clients with contracts or applications, acting as liaison between two parties, updating software and hardware, troubleshooting problems, maintaining database including back-ups, and moving or installing computer equipment.

Assists the general public with questions regarding homeownership, schedules appointments with potential clients, assists with the rental program, coordinates sales of homes, monitors reports, accepts client payments, conducts fraud investigations, reconciles information, and assists with the processing of contracts, transfers, renewals, and program termination process.

Minimum Education Level & Type: 6 months post High School

Minimum Experience Qualifications: At least 2 years of supervisory experience in assisted housing, contract administration and tenant eligibility determination

FLSA Status: Non-Exempt

Occupational Group Code: 11

Occupational Group Description: Community Services

EEO Job Category Code: F

EEO Job Category Description: Office and Clerical

Organizational Level: First Level Supervisor

NCCI: 9012

Bargaining Unit: No Representation

The following information pertains to driving requirements for this classification with the City of Tucson. Under "Driving Level" None, Secondary or Primary, refers to the driving responsibility as it relates to the essential functions of the classification. License Type, is just that, the type of Arizona Driving License required for the classification. If the position requires a Commercial Drivers License (CDL), the endorsements will be listed under "Endorsements." Under Safety Sensitive a "Yes" means employees with this classification are subject to pre-employment and random drug testing. License Type A,B,C,D,or M may require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. Exceptions to classification driving requirement's may exist based on position.

Driving Level: Secondary

License Type: Valid and Unrestricted Class D - Driver

CDL Endorsements: None

Safety Sensitive: No