City of Tucson

HOUSING SERVICES AGENT (#1431)

$14.10-$23.49 Hourly / $29,328.00-$48,859.20 Yearly
Salary Grade: 915


General Description

Acts as a liaison between owners, tenants, and government agencies to provide low income housing assistance. Maintains caseloads, determines eligibility for housing assistance, and performs administrative duties.

Essential Functions

Maintains caseloads by maintaining waiting lists, scheduling appointments, updating client files, making arrangements for inspections, preparing contracts for new move-ins, transfers, and re-examinations, negotiating training and service plans, collecting rent, determining the client's needs, providing advice and referrals, explaining procedures, following up on client's progress, responding to complaints, amending contract goals as needed, and acting as a mediator between all related parties.

Determines eligibility by interviewing clients, assisting clients with paperwork, reviewing and analyzing income, asset and deduction information, conducting background screening, examining reports and requesting third party verification.

Responds to telephone calls, compiles information, maintains logs and files, generates maintenance work orders, processes paperwork, prepares reports, enters information into the computer system, reviews files for accuracy, prepares correspondence, orders supplies and distributes mail.

Performs public relations duties by attending agency fairs, networking and visiting agencies to learn about new resources and acting as a liaison.

Collects donations, assists with special events, prepares marketing materials and assists Spanish speaking customers as required.

Minimum Qualifications

Minimum Education Level & Type: High School Diploma or G.E.D

Minimum Experience Qualifications: Under 1 year of experience on assisted housing, human services, community development or property management

 

Pre-employment Medical Testing Requirements

None

Other Information

FLSA Status: Non-Exempt

Occupational Group Code: 11

Occupation Group Description: Community Services

EEO Job Category Code: F

EEO Job Category Description: Office and Clerical

Organizational Level:

NCCI:

Bargaining Unit: CWA

Driving Requirements

The following information pertains to driving requirements for this classification with the City of Tucson. Under "Driving Level" None, Secondary or Primary, refers to the driving responsibility as it relates to the essential functions of the classification. License Type, is just that, the type of Arizona Driving License required for the classification. If the position requires a Commercial Drivers License (CDL), the endorsements will be listed under "Endorsements." Under Safety Sensitive a "Yes" means employees with this classification are subject to pre-employment and random drug testing. License Type A,B,C,D,or M may require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. Exceptions to classification driving requirement's may exist based on position.

Driving Level: Secondary

License Type: Valid and Unrestricted D - Driver

CDL Endorsements: None

Safety Sensitive: No

Job Description Disclaimer

This description is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty. They are intended to describe the general nature and level of work being performed by individuals assigned to this position.

CLASS: 1431; EST: 8/10/2016 12:00:00 PM; REV: 8/10/2016 12:00:00 PM;