City of Tucson


$17.50-$30.02 Hourly / $36,400.00-$62,441.60 Yearly
Salary Grade: 917

General Description

 Leads various housing program activities and provides technical guidance, training, and audit functions to staff to ensure conformance with U.S. Department of Housing and Urban Development (HUD) regulations. 


This job reports to: Community Services Manager or Assistant Property Manager  

Essential Functions

Determines client eligibility and determines their housing service needs.

Provides technical guidance and training to staff, including reviewing workloads, assigning work, and monitoring timeliness.

Prepares and maintains logs, records, activity documentations and reports.



Conducts compliance and quality assurance reviews to ensure conformance to regulations.

Investigates program violations and complaints for the possibility of abuse or fraud.

Tracks audit finding error rates to determine training needs for staff, and/or education for participants and landlords.

Assists in the development of compliance procedures and identifying training that may be needed to ensure program compliance.



Manages caseloads, maintains waitlists, schedules appointments, updates client files, offers referrals to outside community agencies, explains procedures, responds to complaints, and acts as a mediator between all related parties.

Calculates, approves, and collects rent as negotiated with owners.

Initiates procedures, including inspection arrangements, move-ins, transfers, and re-examinations.

Provides customer service by demonstrating tact and persuasion.

Completes transfer requests, issues vouchers, and initiates and executes termination of assistance for non-compliance with regulations.

Minimum Qualifications

Minimum Education Level & Type: 6 months post High School

Minimum Experience Qualifications:  At least 2 years Assisted housing, human services, community development programs, property management, rental and property contract negotiations, or code enforcement

Pre-employment Medical Testing Requirements


Other Information

FLSA Status: Non-Exempt

Occupational Group Code: 11

Occupational Group Description: Community Services

EEO Job Category: F

EEO Job Category Description: Office and Clerical

Organizational Level: Lead Level Employee

NCCI: 9012

Bargaining Unit: CWA

Driving Requirements

The following information pertains to driving requirements for this classification with the City of Tucson. Under "Driving Level" None, Secondary or Primary, refers to the driving responsibility as it relates to the essential functions of the classification. License Type, is just that, the type of Arizona Driving License required for the classification. If the position requires a Commercial Drivers License (CDL), the endorsements will be listed under "Endorsements." Under Safety Sensitive a "Yes" means employees with this classification are subject to pre-employment and random drug testing. License Type A,B,C,D,or M may require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. Exceptions to classification driving requirement's may exist based on position.

Driving Level: Secondary

License Type: Valid and Unrestricted D - Driver

CDL Endorsements: None

Safety Sensitive: No

CLASS: 1423; EST: 6/19/2017; REV: 6/19/2017;