City of Tucson


$16.79-$27.86 Hourly / $34,923.20-$57,948.80 Yearly
Salary Grade: 917

General Description

This classification is a lead-level position whose principal responsibility is to ensure housing units meet quality standards by conducting Housing Quality Standards inspections as outlined by local, State, and Federal laws and regulations.   This classification is also responsible for providing a wide variety of public assistance by managing caseloads, determining eligibility of housing assistance, and performing administrative duties.  Additionally, this classification will research and negotiate rent with property owners and act as a liaison between owners, tenants, and government agencies to provide low income housing assistance.  Employees in this classification must be able to understand, apply, and enforce appropriate regulations and assist customers in person, over the phone, and through e-mail.

Essential Functions

Provides technical guidance and training to lower level staff; reviews workloads, assigns work and coaches employees with specialized instructions and practices for job accomplishments; may contribute to other employees’ performance evaluations, assists with hiring process by interviewing, makes recommendations, and provides input to supervisory staff

Inspects housing units by scheduling and performing inspections for compliance with appropriate regulations and documents results; re-inspects deficient housing units to ensure deficiencies are corrected; initiates termination of contracts for landlord and/or tenant deficiencies

Ensures rent reasonableness as defined by the Department of Housing and Urban Development by researching and compiling rental market data; negotiates rental amounts with property owners

Manages caseloads by maintaining waiting lists, scheduling appointments, updating client files, making arrangements for inspections, preparing contracts for new move-ins, transfers, and re-examinations, calculating and collecting rent, approving rent increases as negotiated with owners, determining the client's needs, offering referrals to outside community agencies, explaining procedures, responding to complaints, and acting as a mediator between all related parties

Determines eligibility by interviewing clients, assisting clients with paperwork, reviewing and analyzing income, asset and deduction information, conducting and reviewing backgrounds, examining reports, and requesting third-party verification

Determines, certifies, and/or re-certifies participants’ assistance eligibility by verifying income, assets, and other financial data; checks for completeness and accuracy of transactions

Completes transfer requests and issues vouchers for families to move; initiates and executes termination of assistance for non-compliance with housing program regulations and/or Housing Quality Standards (HQS) deficiencies for Housing Choice Voucher programs or Uniform Physical Conditions Standards (UPCS) for Public Housing programs

Reviews new regulations and updates supervisory staff, as necessary

Provides seamless customer service by demonstrating tact and persuasion when dealing with customers who may be or become irate or distraught; resolves customer concerns by listening and asking questions, isolating concerns, demonstrating empathy, applying techniques to resolve concerns, and answering questions; researches inquiries and discrepancies; follows-up on complaints and concerns to ensure quality customer service is provided

Responds to telephone calls, compiles information, maintains logs and files, generates maintenance work orders, processes paperwork, prepares reports, enters information into a computer system, reviews files for accuracy, and prepares correspondence

Reconciles purchasing card transactions

Minimum Qualifications

Minimum Education Level & Type: 6 months post High School

Minimum Experience Qualifications:  At least 2 years Assisted housing, human services, community development programs, property management, rental and property contract negotiations, or code enforcement

Pre-employment Medical Testing Requirements


Other Information

FLSA Status: Non-Exempt

Occupational Group Code: 11

Occupational Group Description: Community Services

EEO Job Category: F

EEO Job Category Description: Office and Clerical

Organizational Level: Lead Level Employee

NCCI: 9012

Bargaining Unit: CWA

Driving Requirements

The following information pertains to driving requirements for this classification with the City of Tucson. Under "Driving Level" None, Secondary or Primary, refers to the driving responsibility as it relates to the essential functions of the classification. License Type, is just that, the type of Arizona Driving License required for the classification. If the position requires a Commercial Drivers License (CDL), the endorsements will be listed under "Endorsements." Under Safety Sensitive a "Yes" means employees with this classification are subject to pre-employment and random drug testing. License Type A,B,C,D,or M may require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. Exceptions to classification driving requirement's may exist based on position.

Driving Level: Secondary

License Type: Valid and Unrestricted D - Driver

CDL Endorsements: None

Safety Sensitive: No

CLASS: 1423; EST: 6/19/2017; REV: 6/19/2017;