City of Tucson


$15.05-$24.38 Hourly / $31,304.00-$50,710.40 Yearly
Salary Grade: 914

General Description

This classification is an entry-level position that will be responsible for providing customer service, processing paperwork, maintaining files, and providing landlord support.  Employees in this classification will assist customers in person, over the phone, and through e-mail.

Essential Functions

Provides customer service and information to citizens regarding Federal, State, and locally funded housing programs; educates applicants, participants, owners, landlords, and others regarding housing quality standards, housing assistance policies, rules, and regulations.

Assists and communicates with citizens in-person, over the phone or online, and by mail.

Assists with collection and preparation of Housing Choice Voucher Program forms and lease and contract forms including processing of new landlord documentation and HUD Request for Tenancy Approval forms.

Manages tenant files.

Sets-up and manages landlord and management company changes and all associated tasks.

Schedules housing quality standards inspections.

Maintains, prepares, and processes accurate files; ensures file security to protect owner and participant protected information; reviews files for correctness and completeness; retains and destroys files as outlined by regulation.

Provides seamless customer service by demonstrating tact and persuasion when dealing with customers who may be or become irate or distraught.

Performs routine clerical duties such as preparing and maintaining files and records; distributes mail; enters and retrieves data, including personally identifiable and sensitive information, into a computerized system; maintains customer accounts; writes routine correspondence; schedules appointments; and notifies appropriate staff.

Minimum Qualifications

Minimum Education Level & Type: High School Diploma or G.E.D.

Minimum Experience Qualifications: Under 1 year assisted housing, human services, community development programs, property management, or customer service

Pre-employment Medical Testing Requirements


Other Information

FLSA Status: Non-Exempt

Occupational Group Code: 11

Occupation Group Description: Community Services

EEO Job Category Code: F

EEO Job Category Description: Office and Clerical

Organizational Level: First Level Employee

NCCI: 8810

Bargaining Unit: CWA

Driving Requirements

The following information pertains to driving requirements for this classification with the City of Tucson. Under "Driving Level" None, Secondary or Primary, refers to the driving responsibility as it relates to the essential functions of the classification. License Type, is just that, the type of Arizona Driving License required for the classification. If the position requires a Commercial Drivers License (CDL), the endorsements will be listed under "Endorsements." Under Safety Sensitive a "Yes" means employees with this classification are subject to pre-employment and random drug testing. License Type A,B,C,D,or M may require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. Exceptions to classification driving requirement's may exist based on position.

Driving Level: Secondary

License Type: Valid and Unrestricted D - Driver 

CDL Endorsements: None

Safety Sensitive: No

Job Description Disclaimer

This description is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty. They are intended to describe the general nature and level of work being performed by individuals assigned to this position.

CLASS: 1421; EST: 6/19/2017; REV: 6/19/2017;