$28.79-$56.61 Hourly / $59,883.20-$117,748.80 Yearly
Salary Grade: 716
Interacts with appropriate stakeholders at assigned customer departments and IT
Candidate in this position develops knowledge of assigned customer functions and roles within and outside the City. Works with customers to identify opportunities for technology and related business process improvements
Assists in the development and ITD intake process for technology-related plans, programs, and proposals.
Builds and maintains a business relationship with business leaders and IT leadership as well as IT service providers Relationship and Service Management
Works with all IT divisions and specifically with Application support, the Project Management Office (PMO), Quality Assurance, and Training.
Promotes collaboration across the IT service delivery teams, the Enterprise Architect, and other BRMs to provide value-added IT services
Works with customers and appropriate ITD teams to establish service level agreements (SLAs) that specify expected outcomes, deliverables, and terms of engagement
Provides qualitative and quantitative metrics to create reports and scorecards for use in decision making
Encourages integration across processes, data, and technology for all solutions in the business and coordination with other BRMs
Makes recommendations regarding policy development and implementation
Evaluates customer satisfaction, develops cooperative associations, and utilizes resources to improve customer satisfaction continuously
Helps define operational strategy
Guides technology strategy and planning to business segments
Acts as a consultant, leveraging industry trends for business partnering activities, while communicating the vision and strategic direction of IT services and solutions
Utilizes knowledge of industry trends to identify business problems that could benefit from a technology solution and opportunities to improve business productivity and efficiency
Works with assigned departments to assist with maximizing the value of IT investment and partners with them to make recommendations
Assists in preparing realistic estimates of resource requirements and timelines needed to accomplish IT services and solutions in collaboration with other IT partners
Monitors execution of projects by internal/external vendors in collaboration with the PMO
Reviews and provides input to Request for Proposals (RFP) and Contracts as appropriate
Performs other related duties as assigned or requested. Any one position may not include all of the duties listed. This job classification specification identifies the responsibilities and tasks typically associated with the performance of the position.
Knowledge in the areas of strategic planning and decision making, navigating ambiguity, and building trusting relationships
Knowledge in solving business-related problems
Knowledge in applying IT knowledge to real-world business situations
Knowledge in business process analysis and design
Knowledge with project management
Knowledge working on Request for Proposals preferred
Broad technical IT knowledge
Knowledge of data flows, system integration, and reporting tools
Skills to build effective teams for business initiatives
Skill in developing IT strategies and business plans in collaboration with customers and IT partners
Skill in management of project portfolios, for customer segments in collaboration with the PMO
Skill in leading teams through change, building, and inspiring highly professional cross-departmental teams
Ability to develop business knowledge for the assigned business areas
Ability to Identify business unit's needs, expectations and requirements for a technology-based solution
Ability to define and report on metrics
Ability to present to all levels of leadership in large group settings as well as one on one interaction with business and IT leaders
Ability to translate process, data, and technology concepts into business terms
Ability to anticipate IT-related risks for the business and communicate and mitigate such risks
Ability to understand technical and business requirements at a level to review RFPs and contracts
Excellent verbal and written communication skills
EDUCATION LEVEL & TYPE: Four-year (4) Bachelor's degree or equivalent; Computer Science, Management Information Systems, Business Administration, or related field.
EXPERIENCE: At least five (5) years of experience in/as developing and implementing IT initiatives, strategic planning, or managing projects, as well as gathering business requirements.
This position would require the ability to Sit, Stand, Bend, Reach, View Monitors, Use Repetitive Motions, as well as Talking, Listening, Customer/Client Contact.
Driving Level: Primary
License Type: Valid and Unrestricted Class D
CDL Endorsements: None
Safety Sensitive (driving requirement): No
It is not the intention of this description to limit or in any way, modify the right of Management to assign, direct, and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty. The intent is to describe the general nature and level of work performed by individuals assigned to this position.