City of Tucson


$23.22-$39.90 Hourly / $48,297.60-$82,992.00 Yearly
Salary Grade: 714

General Description

Quality Assurance and Training Analysts for the City of Tucson analyze, design, develop, and implement quality assurance and training programs, processes, and procedures that improve customer satisfaction and service levels and improve the quality of life for citizens and employees.

Distinguishing Characteristics

This position may require providing advice to others outside direct reporting relationships on specific problems or general policies.  Contacts may require consideration of different points of view to reach an agreement. 

Essential Functions

Proactively plan and conduct project and product tests. Analyze test and training data to provide stakeholders or end-users quality training solutions for driving business performance and investigating and communicating areas for improvement in efficiency and productivity in collaboration with other department resources.

Create and maintain high quality, independent, online, video and classroom training material through product analysis and user requirements interpretation by integrating various content delivery  components from multiple sources

Utilize industry-standard test and  analysis frameworks to perform quality assurance analysis, testing, planning, and direct workflows

Create and maintain project management and issue tracking system data as needed. Assist with bringing challenges to the forefront and monitor quality trends.

Work closely with internal and external customers to understand and maintain focus on their quality assurance and training needs, including identifying critical metrics and KPIs and delivering actionable insights to relevant decision-makers

Minimum Qualifications

EDUCATION LEVEL & TYPE: Four-year Bachelor’s degree or equivalent; Computer Science, Management Information Systems.

EXPERIENCE: This Position requires at least one (1) year experience in/as Quality Assurance and Training Analyst

Job Description Disclaimer

This description is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty. They are intended to describe the general nature and level of work being performed by individuals assigned to this position.

Classification Details

FLSA Status: Non-Exempt

Occupational Group Code: 6

Occupational Group Description: Data Processing

EEO Job Category Code: C

EEO Job Category Description: Technician

Organizational Level:  First level employee, occasionally directs

NCCI: 8810

CLASS: 0747; EST: 4/16/2020; REV: 4/16/2020;