City of Tucson

QUALITY ASSURANCE AND TRAINING ANALYST (#0747)

$26.57-$45.84 Hourly / $55,265.60-$95,347.20 Yearly
Salary Grade: 107

General Description

Quality Assurance and Training Analysts for the City of Tucson analyze, design, develop, and implement quality assurance and training programs, processes, and procedures that improve customer satisfaction and service levels and improve the quality of life for citizens and employees.

Distinguishing Characteristics

This position may require providing advice to others outside direct reporting relationships on specific problems or general policies.  Contacts may require consideration of different points of view to reach an agreement. 

Minimum Qualifications

Bachelor's degree in related field and one (1) year of directly related experience.

*Any combination of relevant education and experience may be substituted on a year-for-year basis.

Job Description Disclaimer

This description is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty. They are intended to describe the general nature and level of work being performed by individuals assigned to this position.

Classification Details

FLSA Status: Non-Exempt

Occupational Group Code: 6

Occupational Group Description: Data Processing

EEO Job Category Code: C

EEO Job Category Description: Technician

Organizational Level:  First level employee, occasionally directs

NCCI: 8810

CLASS: 0747; EST: 4/16/2020; REV: 4/16/2020;