City of Tucson

Occasionally directs helpers, assistants, seasonal employees, interns, volunteers or temporary employees and may temporarily act in a higher capacity.

Assists end-users with computer problems by responding to questions, troubleshooting hardware and software problems, and performing maintenance.

Ensures all Help Desk calls are logged, escalated, and closed out. Assigns incident reports to staff for resolution.

Meets with end-users and user departments to schedule computer replacements, produces standard drive images for departments, configures and tests personal computers, and installs software and equipment.

Maintains inventory and equipment by tracking updating and scheduling equipment replacements, removing and replacing equipment, researching and installing hardware.

Tests software upgrades and enhancements to ensure compatibility.

Minimum Education Level & Type: 6 months post High School

Minimum Experience Qualifications: At least 2 years of experience in computer hardware and software technical support

FLSA Status: Non-Exempt

Occupational Group Code: 06

Occupational Group Description: Data Processing

EEO Job Category Code: C

EEO Job Category Description: Technicians

Organizational Level: First Level Employee, Occasionally Directs

NCCI: 8810

Bargaining Unit: CWA

The following information pertains to driving requirements for this classification with the City of Tucson. Under "Driving Level" None, Secondary or Primary, refers to the driving responsibility as it relates to the essential functions of the classification. License Type, is just that, the type of Arizona Driving License required for the classification. If the position requires a Commercial Drivers License (CDL), the endorsements will be listed under "Endorsements." Under Safety Sensitive a "Yes" means employees with this classification are subject to pre-employment and random drug testing. License Type A,B,C,D,or M may require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. Exceptions to classification driving requirement's may exist based on position.

Driving Level: Secondary

Type: Valid and Unrestricted D - Driver

CDL Endorsements: None

Safety Sensitive: No