City of Tucson


$25.58-$45.52 Hourly / $53,206.40-$94,681.60 Yearly
Salary Grade: 816

General Description

Performs work in the administration of liability, property and automobile claims program within a self-insured public entity organization.

Essential Functions

Supervises and coordinates the equivalent of two or more fulltime employees and all assigned work in a unit ensuring timely and quality activities to respond to the needs of the City, community, department, and unit.

Manages, coordinates, and determines priorities of work load, monitoring levels of resources, establishing time lines, assigning work, monitoring progress, recommending changes and suggestions, writing, reviewing and editing reports prepared by staff, and approving completed projects and reports.

Implements controls for appropriate unit staffing and effectiveness by participating in the recruitment and hiring of employees, making recommendations on employee discipline, and other human resources issues, evaluating and managing employee performance, discussing and identifying personnel issues and facilitating resolutions, promoting positive morale in the unit, ensuring staff is trained appropriately for maximum performance, and providing leadership and guidance.

Conducts and manages all investigations of accidents, incidents, or other occurrences involving city property, vehicles or personnel resulting in third-party personal injury or property damage. May interview principals and witnesses to obtain the facts of the incident; assembles all necessary evidence, including interviews, reports, site investigations, photographs and all drawings prior to making a decision on the claim.

Processes liability and subrogation claims utilizing an electronic claim administration system. Documents the electronic file with claim activity and processes payments to vendors and claimants.

Negotiates and prepares claims settlements and determines City liability based on evaluation of injuries, medical reports, bills, estimates, and related facts. Denies claims when investigation reveals they are unsubstantiated.

Assists in litigation management by preparing files with required forms, exhibits and reports. Participates in negotiation settlements up to authority limit with claimants and attorneys.

Ensures that unit work conforms to local, state, and federal governmental regulations, and other applicable rules and requirements. Assists the Risk Manager with annual insurance renewal process by providing loss runs and claim information. Responds to emergency call- out situations and provides service during nights or weekends as required.

Minimum Qualifications

Minimum Education Level & Type: Bachelor’s Degree

Minimum Experience Qualifications: At least 5 years multi-lines claims investigation and adjusting, with at least one year of experience involving administrative staff or adjusters

Pre-employment Medical Testing Requirements


Other Information

FLSA Status: Exempt

Occupational Group Code: 03

Occupation Group Description: Risk Management

EEO Job Category Code: B

EEO Job Category Description: Professionals

Organizational Level: First Level Supervisor

NCCI: 8720

Bargaining Unit: No Representation

Driving Requirements

The following information pertains to driving requirements for this classification with the City of Tucson. Under "Driving Level" None, Secondary or Primary, refers to the driving responsibility as it relates to the essential functions of the classification. License Type, is just that, the type of Arizona Driving License required for the classification. If the position requires a Commercial Drivers License (CDL), the endorsements will be listed under "Endorsements." Under Safety Sensitive a "Yes" means employees with this classification are subject to pre-employment and random drug testing. License Type A,B,C,D,or M may require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. Exceptions to classification driving requirement's may exist based on position.

Driving Level: Secondary

License Type: Valid and Unrestricted D - Driver

CDL Endorsements: None

Safety Sensitive: No

Job Description Disclaimer

This description is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty. They are intended to describe the general nature and level of work being performed by individuals assigned to this position.

CLASS: 0314; EST: 8/10/2016 12:00:00 PM; REV: 8/10/2016 12:00:00 PM;