City of Tucson

Supervises and coordinates the equivalent of two or more fulltime employees and all assigned work in a unit ensuring timely and quality activities to respond to the needs of the City, community, department, and unit.  

Implements controls for appropriate unit staffing and effectiveness by participating in the recruitment and hiring of employees, making recommendations on employee discipline, and other human resources issues, evaluating and managing employee performance, discussing and identifying personnel issues and facilitating resolutions, promoting positive morale in the unit, ensuring staff is trained appropriately for maximum performance, and providing leadership and guidance.

Registers clients for classes and fairs by accepting registration over the phone, through the mail, and by walk-in clients, assigning space, confirming space allocations, and explaining procedures.

Collaborates with other sections to assure correct information and processes are followed.

Assists with production of promotional materials by receiving brochures and information from programmers, entering data into the computer system and correcting, completing and distributing proofs.

Provides customer service by resolving complaints and problems, and resolving operational and procedural problems.

Processes monies by reconciling daily receipts and balances, securing receipts, processing refunds, accepting applications for low income status, downloading credit card transactions and compiling and generating reports.

Assists with personnel matters by providing training and guidance to personnel and participating in the hiring process.

Minimum Education Level & Type: High School Diploma or G.E.D.

Minimum Experience Qualifications: At least 2 years experience in class registration, customer service and operating a computer and office equipment

FLSA Status: Non-Exempt

Occupational Group Code: 01

Occupational Group Description: Clerical and Office Management

EEO Job Category Code: F

EEO Job Category Description: Office and Clerical

Organizational Level: First Level Employee, Occasionally Directs

NCCI: 8810

Bargaining Unit: CWA

The following information pertains to driving requirements for this classification with the City of Tucson. Under "Driving Level" None, Secondary or Primary, refers to the driving responsibility as it relates to the essential functions of the classification. License Type, is just that, the type of Arizona Driving License required for the classification. If the position requires a Commercial Drivers License (CDL), the endorsements will be listed under "Endorsements." Under Safety Sensitive a "Yes" means employees with this classification are subject to pre-employment and random drug testing. License Type A,B,C,D,or M may require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. Exceptions to classification driving requirement's may exist based on position.

Driving Level: Non-Driving

License Type: None

CDL Endorsements: None

Safety Sensitive: No