The Community Safety, Health & Wellness Care Coordinators provide follow-up to non-emergency 911 calls and referrals from City of Tucson departments to support residents in accessing the appropriate social service agency within the community, reducing barriers to their ability to seek out necessary supports and preventing future crises. Care Coordinators act as a social worker/case manager to facilitate the individual or household getting and remaining connected to reliable City and community resources.
This class is supervised by the Community Safety, Health, and Wellness Resource Manager.
This class will process referrals from field crews and manage a caseload of clients that may include various and dynamic needs related to aging, homelessness, behavioral health and substance misuse, among others.
The Community Safety, Health and Wellness Care Coordinators shore up gaps as needed and interface with existing field teams that fall under the Community Safety, Health and Wellness umbrella, including:
- Mental Health Support Team (MHST)
- Substance Use Response Team (SURT)
- Housing First Program (Homeless Services & Homeless Protocol)
- Tucson Collaborative Community Care (TC-3)
- Homeless Outreach Team
Responds to assistance requests for service from local public safety organizations and the public. Provides case management through identifying and coordinating community resources to meet client needs, including appropriate social service and/or community-based supports.
Processes client intakes by meeting with clients to gather information including but not limited to perceived needs, income, existing case worker information and other social, mental, physical or economic current supportive services.
Oversees case data collection and maintains accurate records.
Works with management and partner teams in coordination of and service to the Community Safety, Health & Wellness program.
Participates in neighborhood meetings, public meetings, other public forums and team meetings as needed.
Networks with other City of Tucson departments and local nonprofit agencies and coalitions as needed.
Attends trainings and participates in continuous quality improvement of the program.
Performs other related duties as assigned or requested. Any one position may not include all the duties listed. This job classification specification identifies the responsibilities and tasks typically associated with the performance of the position.
Minimum Education Level & Type: Bachelor’s Degree in Social Services, Public Health, Human Relations or closely related field or equivalent
Minimum Qualification Experience: 2 years of work or volunteer experience in direct service provision, case management or equivalent personal experience navigating services.
Driving Requirement (Level/Type/CDL Endorsements): Valid and Unrestricted Class D - Driver's License.
Occupational Group: 11-Community Services
Management Level: First Level Employee
Union: (If required, need code): CWA
Workers Comp Code (NCCI): 9033
Safety Sensitive (Driving Requirement): No
The following information pertains to driving requirements for this classification with the City of Tucson. Under "Driving Level" None, Secondary or Primary, refers to the driving responsibility as it relates to the essential functions of the classification. License Type, is just that, the type of Arizona Driving License required for the classification. If the position requires a Commercial Drivers License (CDL), the endorsements will be listed under "Endorsements." Under Safety Sensitive a "Yes" means employees with this classification are subject to pre-employment and random drug testing. License Type A,B,C,D,or M may require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. Exceptions to classification driving requirement's may exist based on position.
Driving Level: Primary
License Type: Valid and Unrestricted Class D - Driver
CDL Endorsements: None
Safety Sensitive: No
This description is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty. They are intended to describe the general nature and level of work being performed by individuals assigned to this position.