Number of Vacancies: 1
Recruitment #240423-431805-001
Department | LAM Fleet |
---|---|
Open Date | 4/23/2024 5:00:00 PM |
Filing Deadline | 4/26/2024 11:59:00 PM |
Salary | $40.93 - $61.34/hour; $7,094.53 - $10,632.27/month; $85,134.40 - $127,587.20/year |
Employment Type |
Full-Time
|
Type of Recruitment | Departmental |
Creates
and executes division work plans, benchmarking, and performance measures for
billing, account management, customer service, acquisitions, fuel management
and managed parts room operation functions in accordance with standard
operating procedures for optimal results; resolves issues to ensure a high-quality
customer experience.
Conducts
extensive computer research and maintains knowledge of the City and Divisional
systems, such as FASTERWeb Asset Management, KeyTrak Guardian, Oracle Cloud,
KRONOS other related software programs; ensures billing and account management
conforms with the appropriate customer service and operations standards;
assists in designing and/or formulating documents and literature for department
policies and procedures.
Assists
in budget process as it relates to operational and capital improvement needs.
Reviews
and approves periodic and special statistical, financial, and other reports;
verifies customer account information.
Oversees
and directs the divisions technical and logistics teams to support field
operations and office personnel in the event of a natural or manmade disaster,
review assignments and methods of each technical operation for efficiency and
effectiveness.
Assists
staff and legal department in contract changes and recommendations for
execution; provides presentations to City administration and Council regarding
the execution of the city code, policy changes, local and federal mandates, and
new procedures.
Performs
requisite personnel functions to include planning, assigning,
supervising, training, and reviewing the work of subordinate employees engaged
in customer service, billing, sublets, acquisitions, and fuel; reviews and
approves financial adjustments.
Complete
performance evaluations; approving leave and training requests; administering
discipline as needed; adjusting work schedules to meet project and special
event needs.
Recommends
employment, promotion, transfer, discipline, demotion, and dismissal of subordinate
employees as necessary; responds to requests for leave; serves as initial
respondent to grievances; completes employee performance appraisals;
administers discipline as required.
Performs
related work as required.
Considerable knowledge of: methods,
procedures, and documents required in the administration of municipal
contracts, project management and /or computer technology; principles,
practices, and methods required in finance, billing, customer service functions,
contracts management and fleet operations; effective public relations and
public dissemination of information.
Working
knowledge of: customer service and problem resolution techniques,
functions of operational and billing systems; labor rates and operational methods
relating to acquisitions, fuel management, customer service, sublets and
contract management; laws, guidelines, and requirements governing contract
structure and content; legal and standard composition procedures and processes;
municipal administrative management principles and practices; effective
supervisory techniques, team dynamics, effective team building and the
importance of diversity; business office practices and the computer systems
utilized by the department; the layout of the city and its
geography.
Skills
in: problem solving; oral and written communications.
Ability
to: prepare a variety of documents in correct legal format,
terminology, and phraseology; plan, assign, schedule, supervise, and review the
work of subordinates; maintain records and prepare oral and written reports;
train and evaluate lower level personnel; establish and maintain effective
working relationships with employees, officials, and the public; prepare and
present clear and concise reports, both orally and in writing; maintain records
using a variety of source materials; understand and follow complex oral and
written instructions.
Graduation from an accredited college or university with a bachelor’s degree in business or public administration or a related field and five (5) years of progressively responsible experience in fleet maintenance administration, fleet customer service or related business operations including two (2) years of supervisory experience; six (6) months experience in contract management preferred.
OR
An equivalent combination of education (not less than possession of a high school diploma/GED), training and experience that would reasonably be expected to provide the job-related competencies noted above.
Evaluation of education and experience. Drug testing is included in all pre-employment processing.
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