Introduction
This supervisory position performs technology systems management, administration, and deployment duties. A person in this position provides leadership for various technology projects and tasks by coordinating technical resources involved in the implementation of new or maintenance of existing information systems
Nature Of Work
An employee in this class is responsible for planning, scheduling, assigning, supervising personnel, and reviewing the work of subordinate employees engaged in a variety of technical systems analysis and application administration tasks. Work includes developing standards and procedures for information technology projects, establishing priorities, coordinating work with user and functional systems personnel, and project planning. Employees will manage projects exercising considerable initiative and independent judgment in monitoring work in progress and adjusting schedules and procedures in order to ensure that projects are completed in the most timely and efficient manner possible. Employees conduct technical research, analyze business process improvement options, and prepare reports and recommendations for consideration by management personnel.
Examples of Duties
Information System Management
Develops and/or
modifies existing system
documentation, user procedures and functional specifications; analyzes and resolves
production system problems;
supervises the development and modification of programs and production run
documentation.
Coordinates system conversion; analyzes
and resolves system problems; consults
with users and technical and functional project
team members on questions or problems.
Coordinates preparation and maintenance of disaster recovery
plans for computer
systems under Information and Technology operational control; coordinates and participates in testing and evaluation
of current disaster recovery plans on an annual basis.
Analyzes problems,
determines a solution, and supervises implementation of corrective action;
consults with users, functional and technical project team members, and
management personnel on technical questions.
Project Management
Supervises project planning and scheduling; assigns staff to project teams and supervises work performance.
Conducts cost/benefit analyses and technical research; prepares and presents reports on findings.
Reports on project milestones, budget and risks.
Customer Relationship Management
Participates in contract administration, project administration and third-party negotiations.
Coordinates
special administrative projects or assists in managerial special projects.
Participates in evaluations of applications software
products and works in close liaison with customers and other technical
or functional teams.
Manages customer
expectations with status meetings and other regular communications.
Manages customer portfolio of
project/tasks/requests.
Personnel Management
Recruits, coordinates, assigns, supervises,
and evaluates the work of subordinate employees Completes performance evaluations,
training, and coaching employees, administers discipline, responds to
grievances, and reviews leave requests.
Coordinates and conducts training
programs.
Vendor Management
Coordinates, maintains, and renews service
contracts, service agreements, application hosting fees, license fees and maintenance contracts on a wide
range of technology solutions.
Employees oversee
and participate in the design,
implementation, and administration of commercial off the shelf
software (COTS), custom
software, and third party hosted SaaS solutions according to the
business objectives.
Perform
additional duties as assigned.
Knowledge, Skills & Abilities
Working knowledge of: Production enterprise applications support, management/coordination of SaaS environments, Oracle and Microsoft database design and use of associated query/development tools to build complex queries, report development, ETL processes, problem identification and resolution with vendor support interaction, ability to work directly with functional users at various levels in the organization, and an understanding of the processes, goals, and needs of the supported functional teams.
For the Lead Systems Analyst – Financials position, particular areas of emphasis are: Oracle Fusion Cloud ERP application suite and understanding of the functional team use of the supported Oracle Fusion application modules.
SCM: Procurement and Inventory
ERP: Accounts Payable, Accounts, Receivable, Assets, Banking / Treasury, Encumbrance and Budgetary Control, General Ledger, Project/Grant management (PPM), Oracle PL/SQL and associated tools (SQL Developer, SQLConnect, etc.), Oracle Integration Cloud (OIC) development and support of integrations to/from Oracle Fusion Cloud, Oracle OTBI report development, SplashBI/SplashGL report and dashboard development, ETL tools (Informatica PowerCenter), OpenGov Budgeting, Performance Metrics and eProcurement modules and Automated file transfer tools.
Ability to: plan, assign, coordinate, supervise, and review the work of others; prepare project specifications and requirements; conduct cost/benefit analyses; analyze manual and automated processes; design and implement computer systems, program/data conversions; establish efficient standards and procedures for systems; design and implement instructional programs for user and subordinate personnel; gather and analyze information for problem solving; develop and coordinate system tests and conversions; research, prepare and present findings in a professional manner; prepare procedures manuals; effective verbal and written communication skills; establish and maintain positive working relationships with others.
Minimum Qualifications
Graduation from an accredited college or university with a bachelor’s degree in computer science or a related field and three (3) years of progressively responsible experience in computer programming, systems analysis, and/or computer systems design. Including six (6) months of project leader experience.
An equivalent combination of education (not less than possession of a high school diploma/GED), training and experience that would reasonably be expected to provide the job related competencies noted above.
Licenses or Certifications
Possession of a valid Florida driver's license required.
Examination
Evaluation
of education and experience. Drug testing is included in all
pre-employment processing.
Comments
During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.
Conclusion
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