Develops and/or modifies
existing system documentation, user procedures and functional specifications; analyzes and resolves
production system problems;
supervises the development and modification of programs and production run
documentation.
Coordinates system conversion; analyzes and resolves
system problems; consults
with users and technical and functional project
team members on questions or problems.
Coordinates preparation and maintenance of disaster recovery
plans for computer
systems under Information and Technology operational control; coordinates and participates in testing and evaluation
of current disaster recovery plans on an annual basis.
Analyze problems, determines solution and supervises implementation of corrective action; consults with users, functional and technical project
team members, and management personnel on technical questions.
Project Management
Supervises project planning and scheduling; assigns
staff to project teams and supervises work performance.
Conducts cost/benefit analyses and technical
research; prepares and presents reports on findings.
Report on project milestones, budget and risks.
Customer Relationship Management
Participates in contract administration, project
administration and third party negotiations.
Coordinates special administrative projects or
assists in managerial special projects.
Participates in evaluations of applications software
products and works in close liaison with customers and other technical or functional
teams.
Manage customer expectations with status
meetings and other regular communications.
Manages customer portfolio of
project/tasks/requests.
Personnel Management
Recruits, coordinates, assigns, supervises, and evaluates
the work of subordinate employees Completes performance evaluations, training and
coaching employees, administers discipline, responds to grievances, and reviews
leave requests.
Coordinates and conducts training programs.
Vendor Management
Coordinates, maintains, and renews service contracts,
service agreements, application hosting fees, license fees and maintenance contracts
on a wide range of technology solutions.
Employees oversee and participate in the design,
implementation and administration of commercial off the shelf software (COTS), custom
software, and third party hosted SaaS solutions according to the business
objectives.
Perform
additional duties as assigned.