Introduction
This supervisory
position performs technology systems management, administration, and deployment
duties. A person in this position
provides leadership for various
technology projects and tasks by coordinating technical resources involved in the implementation of new or maintenance of existing information systems.
Nature Of Work
An employee in
this class is responsible for planning, scheduling, assigning, supervising
personnel, and reviewing the work of subordinate employees engaged in a variety
of technical systems analysis and application administration tasks. Work
includes developing standards and procedures for information technology projects, establishing priorities, coordinating work with user and functional systems
personnel, and project
planning. Employees will
manage projects exercising considerable initiative and independent judgment in
monitoring work in progress and adjusting schedules and procedures in order to
ensure that projects are completed in the most timely and efficient manner possible.
Employees conduct technical research, analyze business process improvement
options and prepare reports and recommendations for consideration by management
personnel.
Examples of Duties
Develop
and revise system documentation, user procedures, and functional specifications.
Analyze and resolve production system issues; supervise the development and
modification of programs and production run documentation. Coordinate system
conversion, resolve system problems, and consult with users and project team
members. Oversee the preparation and maintenance of disaster recovery plans,
coordinating testing and evaluations annually. Analyze problems, determine
solutions, and supervise the implementation of corrective actions.
Supervise
project planning, scheduling, and staff assignment; ensure effective work
performance. Conduct cost/benefit analyses and technical research; present
reports on project milestones, budget, and risks. Report on project progress,
ensuring transparency and effective communication. Participate in contract and
project administration, as well as third-party negotiations. Coordinate special
administrative and managerial projects. Evaluate applications software products
and collaborate closely with customers and other teams.
Manage
customer expectations through regular status meetings and communications.
Oversee a customer portfolio of projects, tasks, and requests.
Recruit,
coordinate, assign, supervise, and evaluate subordinate employees. Complete
performance evaluations, provide training and coaching, administer discipline,
address grievances, and review leave requests. Coordinate and conduct training
programs.
Coordinate,
maintain, and renew service contracts, agreements, hosting fees, license fees,
and maintenance contracts for various technology solutions. Oversee the design,
implementation, and administration of COTS, custom software, and third-party
hosted solutions. Employees under this role will oversee and actively
participate in the implementation and administration of technology solutions in
alignment with business objectives.
Perform
additional
duties
as
assigned.
Knowledge, Skills & Abilities
Considerable
knowledge of: computer technology, systems analysis, programming techniques,
languages, operations, and database management; record keeping and office administration
procedures; project management techniques.
Ability
to: plan, organize, schedule, assign, supervise, and review the work of project
team members; analyze problems, draw sound conclusions, and discern feasible
recommendations; prepare administrative and technical reports and papers;
establish efficient standards and procedures for assigned projects; establish
and maintain effective working relationships with employees, department
managers, officials, and others.
Minimum Qualifications
Graduation from an accredited college or university with a bachelor's degree in computer science or related field and three (3) years of experience in solutions development, systems analysis, and/or computer systems design and with six (6) months in supervisory or lead experience.
An equivalent combination of education (not less than possession of a high school diploma/GED), training and experience that would reasonably be expected to provide the job related competencies noted above.
Licenses or Certifications
Possession of a valid Florida driver's license required.
Examination
Evaluation
of education and experience. Drug testing is included in all
pre-employment processing.
Comments
During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.